Job Description

We are looking for an exceptional restaurant leader passionate about luxury hospitality, operational excellence, and unforgettable guest experiences. The Head of Restaurant will lead front-of-house operations, develop service culture, and ensure every guest interaction reflects the standards and philosophy of St. John’s Bay.

REQUIREMENTS:

• 5+ years of experience in restaurant leadership, luxury hospitality, or upscale dining

• Experience leading front-of-house teams in hotels, resorts, or fine dining concepts

• Advanced conversational English

• Strong knowledge of restaurant operations, service standards, and guest experience management

• Experience training and developing service teams

• Strong leadership, communication, and conflict resolution skills

• Knowledge of food safety, allergen protocols, and operational compliance

• Ability to work under pressure in live service operations

• Strong organizational and decision-making skills

• Hospitality-driven mindset with attention to detail

RESPONSIBILITIES:

• Lead and supervise daily restaurant operations and service execution

• Ensure compliance with service sequence and timing standards

• Drive a culture of luxury hospitality and personalized guest experiences

• Train, coach, and develop front-of-house team members

• Monitor guest satisfaction and resolve service issues proactively

• Ensure team compliance with grooming and presentation standards

• Coordinate pre-shift meetings, service preparation, and operational communication

• Oversee service quality, table management, and operational flow

• Collaborate with culinary and beverage teams to ensure seamless guest experiences

• Maintain service standards aligned with the “One Size Fits One” hospitality philosophy

KEY SKILLS:

• Luxury hospitality leadership

• Guest experience management

• Team development and coaching

• Operational excellence

• Emotional intelligence

• Conflict resolution

• Attention to detail

• Communication and service presence

POSITION CONDITIONS:

• Operational leadership role with active floor presence

• Availability to work rotating schedules, weekends, and holidays

• Availability to work in Roatán