Job Description

Who are we?

This is
an exciting time to join the TCHC Group. TCHC Group was set up in August 2004.
Since then, we have continued to develop and deliver programmes to support
young people to learn, achieve and progress to greater opportunities. TCHC is
an organisation that believes in creating opportunities for all. It is an
organisation that is ethical, friendly, and considerate and encompasses these
values in all its services and operations. Most of all, we believe in working
together as a team to create opportunities for the individuals we work with to
grow, to help them recognise and achieve their aspirations and goals and attain
a positive outcome.

TCHC
is a disability confident, committed employer.

Who are we
looking for?

TCHC is looking for a motivated and
outcome-focused individual who will be responsible in managing the overall
operational delivery of our Restart contract. TCHC is a delivery partner to AKG who deliver the government’s Restart
Programme supporting unemployed universal credit claimants to enter into work.
TCHC delivered this contract across Aylesbury Vale from their flagship office
in the centre of Aylesbury.

The purpose of this role is to
manage the internal delivery of the Restart contract, ensuring that all
contractual and quality key performance indicators are achieved on time and
within budget. We are looking for an individual with operational
management experience who has successfully managed target-driven services and
teams at a senior level with a drive to continuously develop performance
improvement throughout the contract. You will work closely and report to the Managing Director to make sure
all the operations of the contract are running well, with a smooth, efficient
service that meets the expectations, targets and needs of the participants and AKG.

You will ensure the contract is
performing as per the KPIs and contract requirements, working with the Restart
team to support them to achieve the targets for all deliverables on the
contract and maximise all income opportunities.

This role will hold
accountability for the successful performance management of the Restart
contract to ensure contractual needs are met.

Job Title

Head of Restart Programme

Location:

Aylesbury

Contract:

Fixed
until June 2028

Working
Hours:

8.30 am to 5.00 pm OR 9:00 am to 5:30 pm, Monday
to Friday, 1-hour lunch, 37.5 hours per week

Reports
to:

Managing Director

Salary:

£45,000
Plus OTE

What are we
looking for?

Qualifications & Experience

• ·Management qualifications (Essential)
• A minimum of 5 years of contract
  management experience at a senior level in leading and successfully
  managing delivery teams/people management. Experience in managing,
  coaching and leading a team to drive success in a challenging and target-driven
  contract
• Experience of establishing
  relationships with partners and stakeholders at a senior level
• Effective leadership skills, ability
  to lead, support and motivate
• Experience and knowledge of
  government-funded welfare-to-work/employability programmes
• Experience in working in a
  Recruitment environment (Desirable)

Main Tasks &
Responsibilities

·Responsible for the management of the whole Restart
delivery team consisting of a Restart Performance Manager, Employment Coaches,
an Employer Services Consultant and an Administrator.

·Providing strategic leadership and management to
the delivery team and liaising with senior AKG delivery team.

·Providing oversight of performance and managing the
financial controls of the contract.

·Ensure
that all activity with participants is carried out in a professional and timely
manner, to a consistent high quality and that any problems and issues are dealt
with effectively.

·Ensure
that the delivery team meets all compliance obligations and targets of the
contract.

·Recognise
and develop future business opportunities and make a positive contribution to
their development

·To
ensure all local and national policies are followed for keeping staff and
participants safe.

·Manage
the processes and procedures timely ensuring deadline are met.

·Lead
and motivate staff to be a high-performing team and ensure that individual and
team targets are consistently met and maintained

·Weekly
review and monitoring of key performance indicators using a performance
dashboard with Restart Performance Manager – identifying areas for improvement
and implementing recovery plans and activity to meet expected performance.

·Supporting
the Restart Performance Manager in training and coaching the delivery team to
refresh learning and cascade any changes in process

·Conduct
monthly compliance/audit checks of participants in each Employment coaches
caseloads

·Develop
strong relationship with AKG Partnership Manager; customer service support
centre and compliance teams

·Develop
strong strategic network with local supporting organisations such as charities;
health providers and local stakeholders such as the local authority to
encourage collaborative working and attend networking events.

·Complete
weekly and monthly reporting MI and reports for AKG and internal reporting

·Attend
weekly and monthly performance review meetings with Restart Performance Manager
and with AKG.

·Conduct
weekly forecasting of performance to meet contractual targets and ensure
contractual performance targets for job starts, job outcomes and commenced
earnings are met

·Ensure
customer service standard minimum thresholds are met on a daily, weekly and
monthly basis

·Motivate
and mentor the team ensuring they can carry out their roles effectively

·Arrange briefing meetings and team meetings as required to ensure
the team is clear on performance targets, results, validation requirements,
eligibility, quality, and project deliverables

·Monitor performance of delivery
team through observations, call monitoring and appraisal, identifying training
and developing needs as appropriate with follow up Action Plan meetings and
assessment of knowledge to make sure the Team members are on track in reaching
key objectives

·Support the Restart Performance Manager
with the day-to-day running of the department, assist in helping answer staff
queries. Be the first point of call for the Restart Performance Manager for
complex participant, employer and stakeholder enquiries or complaints.

·Update staff with new information
and any changes to the delivery of programmes.

·Ensure effective reports are produced and presented
for the benefit of colleagues, and other strategic partners on a regular basis,
as agreed with senior management and your line manager.

·Manage the effective collection of all information
required for the smooth delivery of the projects including submitting in month pipeline
claims of data showing performance against targets

·Lead, develop and support the work
of the delivery team, find out any issues and problems in delivery of
programmes or workload and help to find a resolution.

·Support monthly 121 performance review meetings
alongside the Restart Performance Manager with all delivery team members
including caseload reviews and PIP actions to drive staff progress and
performance.

·Weekly review and monitoring of key performance
indicators using a performance dashboard – identifying areas for improvement
and implementing recovery plans and activity to meet expected performance.

·Develop strong relationship with AKG Partnership
Manager and engage in senior Restart meetings and PIP reviews with the Restart
Performance Manager.

·Support Restart Performance Manager and ESC to
develop strong network and relationships with local employers to generate
employment vacancies for all sectors to meet job outcomes and other contract
deliverables.

·Support Restart Performance Manager on the weekly
and monthly reporting MI and reports for AKG, Managing Director and internal
reporting

·Attend weekly and monthly performance review
meetings with AKG, Restart Performance Manager and Managing Director.

·Support the Restart Performance Manager in
conducting weekly forecasting of performance to meet contractual targets
including identifying areas for continuous improvement.

·Ensure contractual performance targets for job
starts, job outcomes and commenced earnings are met.

Note: These responsibilities
serve as an initial outline for the tasks that the post holder will initially
be expected to perform. Changes may occur over time to accommodate evolving job
requirements and adapt to shifting circumstances.

Furthermore, given the
dynamic nature of our operational environment, it is crucial for individuals in
these roles to demonstrate flexibility and a willingness to travel to different
work locations. This outline represents an initial plan and will be subject to
periodic review as part of our Continuous Professional Development process.

Confidentiality

The individual in this role is responsible for upholding the
confidentiality of information pertaining to clients, staff, and other
stakeholders. Certain aspects of their work involve handling confidential
information, which should not be disclosed to individuals outside the scope of
their official duties. It is imperative that the post holder consistently
always adheres to the provisions of the General Data Regulation Act.

Safeguarding, Prevent & Equal
Opportunities

TCHC is dedicated to promoting equal opportunities and
preventing discrimination for everyone. Our commitment extends to adhering to
Safer Recruitment Policies, safeguarding practices, complying with the Prevent
Duty, and advocating for the well-being of children, youth, and adults. In
pursuit of our dedication, we will continuously enhance and refine our robust
safeguarding processes and procedures, fostering a culture of safeguarding
among our team members and volunteers.

Commitment to
Safeguarding

TCHC is committed to Safeguarding and
promoting the welfare of children, young people and adults. All staff are
expected to adhere to our Safeguarding & Child Protection Policy and the
safeguarding responsibilities outlined in their job description.

We conduct Safer Recruitment Checks on
all staff prior to confirming a start date, in line with Keeping Children Safe
in Education. An online search of information within the public domain is
conducted on all candidates who are invited to interview.

This post is exempt from the
Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974
(Exceptions Order 1975, amended 2013 and 2020) provide that when applying for
certain jobs and activities, certain spent convictions and cautions are ‘protected’,
so they do not need to be disclosed to employers, and if they are disclosed,
employers cannot take them into account. The MOJ’s guidance on the
Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975 provides
information about which convictions must be declared during job applications
and related exceptions, and further information about filtering offences can be
found in the DBS filtering guide.

Please see our Recruitment with Safer
Recruitment Policy for further information, or get in touch on 01923 698477 or hr@tchc.net

Pre-employment checks

The
company also conducts an internal online search on social media platforms in
accordance with the Keeping Children Safe in Education guidance. Should any
pertinent information arise from this search, it will be discussed with the
applicant as part of the recruitment process.

Please
note that upon a successful job offer, the company performs digitalised
right-to-work checks and initiates DBS applications through an external service
provider. An enhanced DBS check, including the barred list, is mandatory for
this role.

Rewards for your
hard work

For us here at TCHC, reward means far more than just
pay. Our generous and competitive benefits package includes:

• The full-time equivalent
  annual leave entitlement is 20 days per year in addition to 8 UK public
  holidays. An additional day of leave will be added for each complete year
  of service, effective from the commencement of the next holiday year, up
  to a maximum of 5 additional days after 5 years of service, giving a
  maximum total annual leave entitlement of 25 days. This will be pro rata
  for part-time hours.
• When your birthday falls on a
  working day, you will receive the day off at full pay.
• Sickness pay allowance after
  the probationary period.
• Pension scheme after 3 months
  you have been employed with us
• Bupa Cash Plan, level 1, paid
  by the company after the probationary period.
• Employee Assistance Programme
  to access help and support 24 hours a day, every day of the year for
  immediate family (eligibility applies)
• Discounted membership for
  BUPA (subject to the qualifying conditions)
• Long Service club loyalty
  gift upon completion of 5 and 10 years of continuous service
• Quarterly and annual awards
• Company tools and equipment
  for the performance of your duties
• Reimbursement of travel to
  other locations outside of the Centre (this will exclude travelling to the
  usual workplace)

How to Apply

To apply, please complete the
application form online at: https://www.tchc.net/vacancies/apply-now