Job Description

Role/Team overview

The Research team sits within Sky's UK Consumer Division as part of Consumer Strategy. Our mission is to bring the customer into every decision we make, delivering insight that shapes strategy, propositions, products and experiences across the business. We partner with senior leaders to solve complex commercial challenges, combining methodological excellence with commercial thinking to drive better outcomes for both customers and Sky.

We are looking for an exceptional Head of Quantitative Research to lead Sky's in-house Quantitative Centre of Excellence. This is a high-impact leadership role responsible for delivering strategic and commercial insight that influences key business decisions, while developing team capability and driving innovation in how research is designed, delivered and applied across Sky. The successful candidate will combine deep quantitative expertise with strong commercial acumen, leadership and a passion for translating data into actionable business recommendations.

As Head of Quantitative Research, you’ll be responsible for leading Sky’s In House Quantitative Research centre of excellence, delivering impactful insight that influences the strategic direction of multiple Sky business areas (including Consumer Group, Content, Product, CSG and Strategy).

What you’ll do

• Collaborate closely with the Director of Research, Strategic Insight teams and broader Research leadership team to understand key business challenges and address Exec-level problem statements, delivering quantitative research that is both relevant and actionable.
• Prioritise what matters to stakeholders through close alignment with Sky’s strategic priorities with a focus on the “So What for Sky?”
• Challenge entrenched views and provoke different lines of enquiry by surfacing pertinent insight at the right time proactively and when responding to briefs.
• Lead team to deliver integrated outputs which combine relevant qualitative or existing analytics/research sources to provide robust recommendations.
• Leverage full suite of existing and emerging quantitative techniques, including principles of behavioural science and latest AI-enabled tools, to stimulate insight-led debate across Sky, particularly within Consumer Revenue (TV, Broadband, Mobile & Smart Home/Insurance).
• Able to deliver high quality outputs suitable for C-Suite level audience, often at pace, ensuring consistently high standards delivered for multiple projects simultaneously.
• Lead and manage the quantitative research team, ensuring high-quality delivery of research projects ad-hoc and trackers.
• Stay updated with the latest trends and advancements in quantitative research.
• Mentor and develop team members, fostering a culture of continuous learning and improvement and contributing to broader Sky’s Believe in Better culture.

What you’ll bring

Essential criteria:

• Proven experience leading high-performing quantitative research teams, developing capability and raising methodological standards and pioneering innovative approaches across a research function.
• Deep expertise in designing, analysing and interpreting a broad range of quantitative methodologies, including advanced commercial techniques such as conjoint, MaxDiff, segmentation and pricing (e.g. Van Westendorp and Gabor-Granger).
• Strong commercial research experience, with a track record of using quantitative insight to inform pricing, packaging, proposition development, customer acquisition, retention and revenue growth strategies, ideally within subscription-based or consumer businesses.
• Advanced understanding of sampling, weighting and calibration methodologies, with experience developing robust approaches to improve representativeness, forecasting accuracy and estimation of market opportunity or headroom.
• Proven ability to integrate survey, behavioural and commercial data sources to generate actionable recommendations and influence senior stakeholders, including Executive and C-Suite audiences.
• A dynamic and experienced leader with a growth mindset, able to inspire and develop high-performing teams while building strong collaborative relationships across a complex matrix organisation. Skilled at influencing senior stakeholders, fostering insight-led debate and driving alignment around evidence-based decisions.

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you’ll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 in the office per week.

Your office base

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.