Job Description

Are you an exceptional leader in health and social care compliance, ready to shape quality standards at a national level?

Do you have the vision, credibility, and expertise to lead a high-performing team and drive outstanding outcomes across a franchise network?

At Right at Home UK, we are proud of our outstanding reputation for delivering high-quality care across our national network. Our commitment to excellence sets us apart and we are looking for a leader who will continue to elevate and protect those standards.

We are seeking an experienced and inspiring Head of Quality and Compliance to lead our national quality function—ensuring excellence, consistency, and regulatory compliance across all regions.

About the Role

This is a leadership position responsible for managing and developing a team of Quality and Compliance Managers, ensuring the highest standards of care are delivered across the network.

Reporting to the Associate Director of Systems, Innovation and Quality Assurance, you will be the driving force behind quality strategy, regulatory excellence, and continuous improvement.

This is a national role requiring regular travel across the UK.

What We Offer

• Salary of £55,000

• £5,000 car allowance

• Travel expenses covered

• Pension scheme

• 25 days holiday + bank holidays

• The opportunity to lead quality across a highly respected, award winning national homecare provider

Key Responsibilities

• Lead, inspire, and develop a team of Quality and Compliance Managers, setting clear expectations and driving high performance

• Act as the organisational lead on quality assurance and compliance strategy across all franchise locations

• Ensure services consistently achieve and maintain high ratings with regulators including Care Quality Commission (CQC), Care Inspectorate (CI), Care Inspectorate Wales (CIW), and Regulation and Quality Improvement Authority (RQIA)

• Build and maintain strong working relationships with key regulatory bodies and external stakeholders

• Provide strategic oversight of audits, compliance frameworks, and governance processes

• Support Franchise Owners in achieving ‘Outstanding’ or equivalent regulatory ratings

• Support with the development and delivery of best-in-class training and quality improvement initiatives

• Drive consistency in policies, procedures, and operational standards across all regions

• Act as an advisor to the senior leadership team on quality, compliance, and regulatory risk

• Lead on continuous improvement, innovation, and the embedding of a quality-first culture

What We’re Looking For

• Proven senior leadership experience within health and social care quality and compliance

• Extensive knowledge of UK-wide regulatory frameworks (CQC, CI, CIW, RQIA)

• Demonstrable track record of achieving high regulatory ratings across multiple services or regions

• Strong people leadership skills with the ability to motivate, coach, and develop teams

• Strategic thinker with the ability to influence at senior level

• Excellent communication and stakeholder management skills

• Highly organised with strong analytical and problem-solving abilities

• Willingness and ability to travel nationally on a regular basis

Qualifications & Experience

• QCF Level 5 (or equivalent) in Health & Social Care (essential)

• Significant experience in multi-site or franchise environments (desirable)

• Full UK driving licence

Why Join Us?

At Right at Home UK, quality isn’t just a standard—it’s our reputation. This is your opportunity to take a leading role in shaping and enhancing that reputation across the UK, working with passionate professionals who are committed to delivering exceptional care.