With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Arch Financial Holdings Australia Pty Ltd and its subsidiaries (“Arch LMI”) are an APRA licensed provider of Lenders Mortgage Insurance (“LMI”). ALMI is a subsidiary of Arch Capital Group Ltd (“ACGL”); which is a S&P 500 global provider of insurance and reinsurance across a variety of product lines.
The Head of Product & Transformation provides leadership for Australian product strategy, technology platform direction and transformation delivery. The role is responsible for shaping and executing the roadmap in partnership with global teams, influencing senior stakeholders and governance forums, and ensuring customer (lender) outcomes, commercial performance and regulatory obligations are supported.
RESPONSIBILITIES and ACCOUNTABILITIES
Product & Technology Platform Strategy
Define and own the Australian product and technology platform strategy aligned to local market, lender, and regulatory needs.
Lead development of an AU-centric product and platform roadmap and secure alignment/commitment through group planning, balancing strategic value, risk,capacityand commercial priorities.
Represent Australian product and platform requirements with global technology teams; influenceprioritisation, negotiate scope and timelines, and drive delivery trade-offs to achieve agreed business outcomes.
Lead onboarding and integration of new lenders and partners, including senior stakeholder management, commercial/operational negotiation, and issue resolution.
Provide senior product leadership to key lender relationships; negotiation of product, service and platform changesimpactingcustomer experience and performance.
Identifyproduct, platform and regulatory-driven opportunities and risks; provide strategic recommendations and decision papers to executive leadership and relevant governance committees.
Embed contemporary product management practices and mature a product-led operating model.
2. Transformation & Program Delivery
Lead Arch LMI’s transformation agenda, including technology-enabled capability uplift and operating maturity.
Develop and execute a transformation roadmap covering milestones, resourcing, dependencies, and change management.
Provide portfolio-level governance across initiatives, includingprioritisation, benefits tracking, financial stewardship, and delivery assurance across internal and vendor teams.
Drive digital initiatives to improve operational efficiency, scalability, and lender experience.
Lead proactive risk management across the transformation portfolio in line with risk appetite and regulatory expectations, escalatingissuesand driving resolution with accountable executives.
Report on transformation progress,risksand outcomes to the CTOO and governance forums, including preparation of executive-ready materials forAustraliaBoard and Committee engagement asrequired
3. Technology Governance & Local Operational Oversight
Provide governance oversight of local technology activities supporting Australian operations within a globally managed environment.
Maintain accountability for execution andevidenceof defined local technology controls, including User Access Reviews (delegated execution with accountable sign-off).
Oversee local policy compliance activities and regulatory control attestations.
Provide coordination and escalation for non-local technology operations and controls owned by global teams.
Own local technology incident management for issuesimpactingAustralian operations, including customer (lender) communications, senior stakeholdermanagementand executive escalation.
Oversee limited local application support for Australian-owned platforms and hardware only.
Maintain vendor governance for Australian-managed managed service providers (MSPs).
Act as final business signatory for local change approvalsimpactingAustralian operations.
Ensure compliance with local data governance obligations across product and transformation activities.
4. Governance, Risk & Regulatory Support
Maintain governance frameworks across the Product & Transformation function aligned to the enterprise risk framework.
Support CPS 230 and CPS 234 compliance through local control execution, evidence, and assurance activities.
Coordinate inputs into group-owned policies, frameworks, and regulatory attestations.
Support FAR obligations by contributing documentation, role clarity, and evidence without holding primary accountability.Providing attestations for delegated responsibilities in support of the Accountable Person(s).
Partner with Line 1 Risk and assurance teams on risk identification, control testing, incidents, audits, and regulatory reporting.
Delivering requirements, monitoring, reviewing and approving changes to systems and infrastructure in relation to new regulatory requirements.
Reviewing and approving the Disaster Recovery planning and testing undertaken by partners.
5. Leadership & Stakeholder Engagement
Lead,coachand develop a high-performing team across product managementandtransformationdelivery; set clear performance expectations and build leadership capability.
Build strong, outcome-focused relationships with global technology and operations counterparts.
Engage Executive Leadership, Board and Committees on product,platformand transformationmatters;influence decisions through clear narrative, optionsanalysisand recommendations.
Represent Arch LMI with lenders,partnersand industry stakeholders asa senior leader, including leading customer-facingworkshopsand resolving complex commercial and delivery issues.
Foster a culture of accountability, delivery discipline, and continuous improvement.
JOB SPECIFICATIONS
Knowledge & Skills:
Deep mortgage and LMI market understanding with an ability to translate external customer and regulatory signals into strategy.
Senior program/portfolio management experience in financial services, including governance, benefits realisation and executive reporting.
Proven customer-facing leadership with demonstrated influencing and negotiation skills across lenders, partners and service providers.
Demonstrated ability to translate strategic vision into executable programs of work, mobilising teams and driving outcomes through ambiguity.
Strong executive communication and stakeholder influence; confident presenting to senior leaders and governance forums.
Demonstrated people management capability, including team leadership, performance management, talent development and succession planning.
Education & Experience:
10+ years’ experience in financial services (preferably mortgage/LMI/insurance) with senior accountability.
5 years experience in strategic program delivery
5+ years’ experience leading enterprise change, including stakeholder management and change adoption.
Hybrid - Work from home, weekly travel to Sydney required
Incumbent may be asked to perform other duties as required.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
15800 Arch LMI Pty Ltd
Arch is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, with corporate headquarters in Bermuda.
Our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Since our formation in 2001, Arch has grown organically, by building capacity in diverse lines of insurance, and through targeted acquisitions of businesses that enhance our offerings and fit our culture.
We see our employees as our greatest asset and we’re deeply committed to doing what’s right for our people and the communities where we live and work. That’s why we offer what matters to our expanding, diversifying team — from a collaborative and creative environment, to professional growth opportunities and forums to advocate for one another and spark change.
As a corporation, we support initiatives to improve housing, education and equity around the world. At the same time, we encourage our employees to give to the causes that matter to them by providing Volunteer Time Off and Matching Gifts programs.
Whether you’re looking for an insurance solution, a place to grow your career or simply to better understand what we offer our shareholders, we’re glad you’re here.
ATTENTION JOB SEEKERS
Arch Capital Group Ltd. (Arch) and its affiliates take your interest in working here very seriously.
If you receive a communication or email, please be vigilant to fraudulent activity asking you to submit any personal information. DO NOT send money or share any details with someone suggesting they can provide employment with Arch. Your information should only be entered into our official job portal.
Please know the following about our interviewing and hiring practices:
We never make job offers without a formal interview process. We never ask you to send money of any kind.
