Job Description

Create your best future and join Westpac as Head of Product Practice

What’s the Role:

Westpac is seeking an enterprise leader to build and scale our Product Practice. This is a high‑impact role accountable for embedding customer‑first, outcome‑led product ownership across the Group, driving a step‑change in how product is defined, governed and delivered at pace. You will shape the future of product at Westpac—establishing standards, lifting capability, and enabling the safe, scalable use of data, analytics and AI to accelerate value delivery and decision-making.

Key Responsibilities:

• Define and lead the Product Practice strategy, establishing enterprise standards, frameworks, patterns and maturity measures
• Deliver the Strategic Workforce Plan (SWP), including capability forecasting, talent pipelines, recruitment standards, and succession planning
• Embed a data-led, customer-first culture, influencing executive forums, planning cycles and decision-making rhythms
• Stand up and lead governance forums, ensuring alignment, prioritisation, and consistent decision-making across the enterprise
• Drive capability uplift across Product Owners, including literacy, citizen development and future-fit skill building
• Enable safe, scalable adoption of data, analytics and AI, accelerating speed-to-insight and time-to-value
• Lead the Product Owner community, defining career pathways, role clarity and capability expectations
• Own enterprise asset governance, ensuring reuse, consistency, quality and scalability across platforms

Risk & Governance

• Operate within Group risk appetite, embedding strong governance, privacy and ethical practices
• Ensure outputs are trusted, explainable, auditable and decision-ready
• Provide oversight and escalation on high-risk analytics use cases
• Maintain effective controls, assurance and documentation aligned to Group standards

What do I need?

• Proven enterprise leadership experience building or scaling Product or Digital Practices
• Strong track record in data-led transformation, with exposure to analytics and AI at scale
• Experience shaping workforce strategy, capability uplift and talent pipelines
• Credible executive influencer with the ability to drive cultural and behavioural change
• Deep understanding of governance, risk and operating models in complex, regulated environments
• Passion for building inclusive, high-performing communities of practice

What Success Looks Like

• Measurable uplift in Product Owner capability and data-led decision-making
• Increased adoption and effective use of analytics, AI and self-service tools within governance guardrails
• Improved consistency, reuse and quality across Divisions
• Demonstrable progress in enterprise Product maturity
• Sustained business value from Practice investments, underpinned by strong cultural adoption
• A future-ready workforce, supported by robust talent pipelines and workforce planning

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website

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