Job Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Own the long-term strategy for Qantas’ preflight and inflight experience, shaping enterprise level decisions that impact millions of customers
• Influence investment, transformation and commercial priorities at the most senior levels of the organisation
• Permanent role based at our Mascot Campus

At Qantas, our customer portfolio sits at the heart of how we deliver memorable, end‑to‑end travel experiences across every touchpoint. Spanning a diverse range of products and services, the portfolio is designed to meet evolving customer needs while driving strong commercial outcomes. It plays a critical role in shaping how customers experience the Qantas brand, balancing innovation, value and service excellence to support our ambition to be the airline of choice.

As Head of Product Portfolio Strategy and Delivery, you will define and drive the long‑term strategic direction for Qantas Product & Service across the end‑to‑end pre‑flight and inflight experience. The role is accountable for aligning initiatives to a clear portfolio strategy and delivering enterprise‑level transformation across cabin interiors, inflight entertainment and connectivity, catering, lounges, service standards and key customer touchpoints.

Reporting to the Executive Manager, Product & Service, you will lead the delivery of complex strategic programs, partnering closely with Group Finance, Treasury and key stakeholders across the Qantas Group. With accountability for program governance, data and insights, operating model evolution and third‑party negotiations, you’ll balance commercial rigour with delivery excellence to drive sustainable customer and business outcomes.

You’ll have –

• 15+ years’ experience in executive or senior leadership roles, with deep expertise across the airline industry, customer experience and product‑led environments
• Strong strategic leadership capability, including setting and owning portfolio or business unit strategy and guiding investment prioritisation
• Proven experience leading large‑scale transformation and complex programs, with the ability to structure ambiguity and drive outcomes
• Highly developed commercial acumen, including financial modelling, valuation assessment and evaluation of commercial structures
• Demonstrated ability to influence and engage stakeholders at all levels
• Extensive experience negotiating complex commercial and contractual arrangements with suppliers, partners and alliance organisations
• Strong understanding of joint ventures, supplier partnerships and service agreements within complex operating environments
• Proven ability to operate independently, exercise delegated authority and lead teams through operating model or structural change

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close Sunday 12th April 2026

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.