Job Description

We don’t just believe in better. We make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Role/Team overview

The Global Product Insight & Analytics team is at the heart of continuous customer experience improvement for our Global Entertainment products, through empowering our global product team with world leading customer insight & analytics.

The Head of Product Insight role is at the forefront of new product innovation, bringing vital Customer Satisfaction linked insight, metrics and performance definition to drive the ongoing improvement of the product experience.

What you’ll do

• Be responsible for bringing world leading insight to the Global Product Experience team, driving continuous improvement in Customer Satisfaction and product usability, globally

• Be a primary partner to product management teams seeking to understand product use and opportunities to improve ‘ease of use’ and delight with the experience.

• Lead a team of analysts, setting the vision and direction for global analytical priorities & delivering creative, clear & innovative product recommendations based on data analysis.

• Based on analysis, propose new, robust, value linked KPIs to continually improve the global team’s ability to monitor performance against customer needs.

• Manage a rolling roadmap of strategically key analytical priorities, managing senior product team expectations on progress and timings

• Curate and lead data-led conversations with senior product leadership, exploring challenging product problems, displaying advanced active listening, adaptability of thought and the ability to propose innovative analytical approaches “on your feet”.

• Collaborate with other analytics, data science and specialist modelling teams globally to share best practices, develop and innovate current analytical approaches and improve team ‘tool-kit’.

• Propose, (and collaborate with experimental engineering teams to deliver) innovative new data products, embedding new ways to understand customer needs and product usage into our global data platform.

What you’ll bring

Essential Criteria

• Advanced knowledge of data analytics methodologies and approaches, proven expertise in both descriptive and predictive (modelling) techniques is essential.

• Proven ability to guide a team of ambitious, innovative and creative analytics professionals; creating an environment of experimentation, high quality delivery and continuous learning

• Proven leadership in communicating complex topics clearly & evidence of ability to coach others on this

• Evidenced experience in driving continuous innovation in insight data capabilities at scale; coupled with a strong working knowledge of the core components of successful data use within a multi-national organisation

• A restless approach to continuous improvement; seeking new angles, new tools and new methods to unlock insight for the product team

• An outcome focused and iterative approach to exploring key product experience questions in pursuit of Customer Satisfaction

• Extensive, demonstrable experience in communicating insight outcomes to senior leadership; a strong ability to appreciate strategic context and the need to balance conflicting global priorities

• A proactive approach to collaboration, as a team we strive to find the best solution to identified challenges, even if that is something best delivered by a partner area.

• Ability to influence and collaborate with other areas to contribute to shared goals, creating a common sense of purpose and a clear, shared vision and outcome

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema

• Pension package with up to 9% employer contribution

• Private healthcare with mental health support

• Aviva Digital GP and dental insurance

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect

• A range of Sky VIP rewards and experiences

How you’ll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Your office base  
Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

Or

Livingston

Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it’s a great place to work and connect.  

The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Plus, there’s onsite parking available for cars, motorbikes and bicycles. 

Or

Leeds

Our spacious tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search LifeAtSky on social media.