Job Description

Creative Chaos is actively seeking Head of Product for a leadership role combining product strategy, technical execution, and client engagement This is not a purely technical role. You’ll be equally focused on business and stakeholder success(understanding client needs, driving implementations, enabling revenue) and internal product leadership (shaping roadmaps, managing engineering alignment).

Job Responsibilities:

Product Strategy & Execution

• Lead the full lifecycle of product development for:
• Mass Transit Tap-and-Pay systems (contactless, NFC, QR, card acquiring)
• Telco Credit Top-Up / Airtime Distribution systems (multi-operator, agent-based, real-time)
• Digital Wallet and Payment Integration (API orchestration, reconciliation, compliance)
• Define and evolve product vision, roadmap, and KPIs.
• Translate market and client needs into clear technical specifications and execution plans.
• Work closely with engineering and design to ship robust, scalable, user-friendly products.

Client Engagement & Business Alignment

• Act as product partner to key clients — telcos, banks, transit authorities.
• Lead the requirements gathering, solutioning, and implementation oversight with enterprise clients.
• Serve as Engagement Manager from onboarding through live operations.
• Collaborate with sales to design client proposals and commercial packages.
• Ensure product development aligns tightly with revenue, retention, and market expansion goals

Technical Depth

• Own the product-technical interface — work closely with engineering leads on architecture trade-offs, scalability, API orchestration, and backend/platform roadmap.
• Participate in design reviews, sprint planning, and QA cycles for mission-critical components.
• Understand protocols across telco APIs, payment rails (EMV, ISO8583), SIM/USSD channels, and digital identity layers.

Requirements

• Strong technical background (CS degree or equivalent experience); able to engage in architectural and integration-level discussions.
• 8+ years in product, delivery, or solutions roles with a proven track record of client-facing leadership
• At least 3 years in fintech, payments, or telco-focused companies
• Experience in wallets, airtime/VAS systems, top-up distribution, and/or transit payment infrastructure
• Demonstrated ability to manage complex client engagements — including discovery, product design, delivery, and support.
• Strong commercial acumen — understands product P&L, pricing, GTM, and monetization mechanics.
• Experience building or integrating:
• Digital Wallets
• Offline-first payment solutions
• Contactless NFC or EMV-based systems
• Prior leadership experience at a high-growth startup or in emerging markets

Key Traits

• Polymath: blends product thinking, technical acumen, and business strategy.
• Executive presence with the ability to lead multi-stakeholder conversations.
• High agency, resourceful, and thrives in fast-moving environments.
• Exceptional communication — equally effective with clients, devs, and partners.
• Ownership mindset with a focus on outcomes over optics.