Job Description

Citi is seeking a strategic, high-energy leader to serve as Head of Product Development Strategy (Program Management Senior Lead - C14). This pivotal role will be the principal strategist and execution partner to the Head of Product Development Transformation, driving the design, buildout, and global scaling of Citi's modernized Product Development Life Cycle (PDLC).

The ideal candidate brings a consulting-caliber ability to structure complex problems, a practitioner's depth in product management and the product development life cycle, and the organizational savvy to drive adoption across a large, matrixed global institution. This role will work alongside cross-functional partners, Business Heads, Product Leaders, Technology, Operations, Finance, Risk, Controls, and HR to ensure the PDLC framework is not only well-designed but is embraced and embedded into how Citi operates every day. This is a role for someone who thrives at the intersection of strategy and execution, and who is energized by the challenge of building something new at enterprise scale.

Responsibilities:

• Strategic Product Development Lifecycle (PDLC) Leadership: Own the strategic architecture and ongoing evolution of the enterprise PDLC framework. Lead its design, global scaling, and operationalization, including sequencing, stakeholder engagement, change management, and adoption tracking.
• Program & Portfolio Oversight:Direct the planning, coordination, and management of a portfolio of strategic programs. Facilitate and arbitrate cross-functional macro-level topics, ensuring program scope, business case alignment, and benefits realization meet organizational objectives.
• Execution & Risk Management:Drive adherence to program processes, procedures, methods, and standards for consistent delivery. Lead the identification and resolution of complex issues and proactively manage program risks, developing and executing robust mitigation strategies.
• Stakeholder Engagement & Communication:Cultivate trusted relationships with senior leaders across all relevant functions, including business, product, technology, operations, finance, risk, controls, and human resources, to foster alignment and accelerate adoption. Ensure clear and timely communication of program status, issues, and risks to all stakeholders, including senior management.
• Resource & Vendor Management:Negotiate for and secure necessary resources from various departments, ensuring appropriate program staffing and commitment. Monitor vendor performance and take corrective actions as warranted.
• Enablement & Performance Measurement:Develop enterprise-grade playbooks, toolkits, training curricula, and communities of practice to empower teams in adopting new models. Oversee pilot programs for iterative refinement of PDLC components. Define, track, and report on key performance indicators (KPIs) measuring PDLC adoption maturity, delivery velocity, and business impact to executive dashboards.
• Organizational & Financial Stewardship:Exercise shared responsibility for budget management, policy formulation, and strategic planning. Manage functional teams, including performance evaluation and personnel actions.
• Compliance & Ethical Conduct:Proactively assess and mitigate risks in business decisions, prioritizing the firm's reputation and safeguarding Citi's clients and assets. Ensure rigorous compliance with applicable laws, rules, and regulations, adhere to company policies, and uphold sound ethical judgment in all business practices, escalating control issues with full transparency.

Qualifications:

• 10+ years of experience in management consulting, enterprise transformation, product management, operating model design, or delivery modernization. A background with top-tier consulting firm is strongly preferred.
• Deep fluency in product management disciplines, product operating models, and the product development life cycle, ideally within a global financial institution.
• Demonstrated ability to structure ambiguous, complex problems into clear, actionable plans.
• Proven track record of driving large-scale change programs from design through adoption, including stakeholder alignment, change management, and measurable outcomes.
• Exceptional communication and influencing skills, with the ability to effectively engage stakeholders at all levels, from working teams to the C-Suite.
• An enterprise mindset with the ability to navigate complexity, competing priorities, and organizational dynamics.
• A bias for action, a strong sense of accountability, and a focus on delivering measurable results.

Education:

• Bachelor’s/University degree or equivalent experience, Master's degree preferred

What We Offer:

At Citi, you will work at the forefront of enterprise transformation within a global institution that operates across more than 160 countries. This role offers the rare opportunity to shape how products are built at scale, with the scope, seniority, and support to drive lasting organizational change.

• Hybrid working model with 3 days in the office and 2 days working remotely, providing flexibility alongside structured team collaboration.
• Direct strategic influence at the highest levels of the organization, with visibility and partnership across business, technology, and executive leadership.
• Ownership of a flagship enterprise transformation agenda, offering meaningful accountability and long-term career impact.
• Access to continuous learning and leadership development opportunities, supporting ongoing professional growth throughout your career at Citi.
• Competitive compensation and a comprehensive benefits package designed to support your financial wellbeing and long-term security.
• Wellbeing and family support resources that help you manage the demands of a senior leadership role sustainably.
• A performance-driven environment that values outcomes, rewards initiative, and gives leaders autonomy to make an impact.

Apply now to lead one of Citi's most consequential transformation programs and define the future of product development on a global scale.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$163,600.00 - $245,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 21, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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