Flight Centre Travel Group

Head of PMO, EMEA

Flight Centre Travel Group  •  London, GB (Hybrid)  •  2 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

About Flight Centre Travel Group

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.

About the role

We’re looking for an exceptional Head of PMO, EMEA to lead and elevate our project delivery capability across the region. This is a high-impact leadership role where you’ll shape how our portfolio is governed, prioritised, and delivered - driving consistency, efficiency, and strategic alignment across multiple countries.

As we continue to evolve and scale, you’ll play a critical role in standardising technologies, processes, and ways of working, enabling our global brands to deliver products and services our customers love. You’ll own the EMEA project portfolio, oversee regional and global programme delivery, and lead a high-performing PMO team.

In this role, you will:

  • Lead and evolve the EMEA PMO function, embedding best-in-class governance, frameworks, and delivery standards
  • Own the regional project portfolio, aligning priorities with corporate strategy and driving annual planning processes
  • Oversee end-to-end project delivery, ensuring programmes are delivered on time, within scope and budget
  • Drive resourcing, capacity planning, and prioritisation using tools including Smartsheet PPM
  • Partner with senior stakeholders across product, technology, and business teams to manage risk and maximise value
  • Build, coach and inspire a collaborative, high-performing PMO and delivery team
  • Act as a key member of the EMEA CTO leadership team, influencing strategy and execution across the region

This role offers the opportunity to operate on a truly global stage, working across time zones and collaborating with senior leaders to deliver meaningful transformation and growth.

About you

You’re a strategic and hands-on PMO leader with a proven track record of delivering complex change in global, matrixed organisations. You thrive in high-growth environments and bring a balance of structure, innovation, and people leadership.

You will bring:

  • Extensive leadership experience (10+ years) in programme delivery, transformation, or portfolio management, with at least 5 years leading PMO functions
  • A strong background in managing complex, multi-country portfolios aligned to strategic business goals
  • Demonstrated experience building and leading high-performing teams, with a coaching mindset and a passion for developing others
  • Deep knowledge of project and portfolio management methodologies, tools, and best practices
  • Outstanding stakeholder management skills, including executive-level engagement, negotiation, and influencing
  • A highly analytical, solutions-focused mindset, with a drive for continuous improvement
  • Experience working in global, matrixed environments, with the ability to collaborate effectively across regions and time zones

You’re also:

  • A confident communicator who can simplify complexity and build strong relationships
  • Results-driven, resilient, and comfortable operating under pressure
  • Passionate about collaboration, innovation, and making a tangible impact every day

Relevant certifications such as PRINCE2, PMP, SAFe or equivalent are highly desirable.

What's in it for you

  • Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
  • Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
  • Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
  • Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
  • Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
  • Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
  • Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
  • And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk

#LI-DB1#LI-Hybrid

Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
Social Media