Job Description

The Role

As Head of Platform & DevOps you will own the reliability, scalability, and evolution of RedCloud's global infrastructure. You'll lead a talented Platform & DevOps (CloudOps) team, shaping the architecture that powers markets across multiple regions and enabling every engineering squad to ship with confidence.

This is a hands-on leadership role you'll set direction, make key architectural decisions, and be the person other engineers look to when things get hard.

What You'll Do

Platform Architecture & Reliability

• Own the architecture of our global cloud infrastructure across one or more providers

• Drive FinOps practices to keep costs controlled without sacrificing resilience

• Ensure all infrastructure is captured as code and repeatable across every market deployment

• Partner with Security to embed protection into architecture from the ground up

• Manage technical debt transparently, flagging risk to senior leadership when business pressure pushes it higher

CI/CD & Developer Enablement

• Own the CI/CD stack — making it fast, reliable, and easy for every engineer to use

• Integrate automated testing and security tooling into pipelines

• Champion deployment strategies (blue/green, canary) that protect production

Observability

• Own the observability platform so engineering knows about issues before customers do

• Ensure tooling is intuitive and helps squads investigate production issues independently

Incident Response & Support

• Lead swift resolution of P0/P1 incidents with clear communication to senior stakeholders

• Ensure the team has coverage across all business days, year-round

People Leadership

• Hire, mentor, and grow engineers at all levels including building succession pipelines

• Foster psychological safety, a no-blame culture, and genuine career development

• Run a healthy team: ceremonies, feedback loops, and protecting engineers from unreasonable external pressure

What We're Looking For

We care more about what you can do and how you think than where you've been. That said, the role will suit someone who brings:

• Proven experience leading a Platform, DevOps, or Infrastructure function in a fast-growing tech environment

• Deep hands-on knowledge of cloud architecture (AWS, GCP, or Azure) and IaC (Terraform, Pulumi, etc.)

• Strong background in CI/CD tooling and release engineering

• Experience with observability stacks (Datadog, Grafana, Prometheus, or similar)

• Track record of building and developing high-performing engineering teams

• Ability to communicate technical risk clearly to non-technical stakeholders

• Comfort operating across time zones in a distributed, global organisation

It would be a bonus if you also have experience with FinOps, ISO 27001/SOC 2 compliance environments, or scaling infrastructure in emerging markets but these aren't dealbreakers.

Even if you don’t meet every requirement, we still encourage you to apply. Your unique experiences and perspectives might be just what we’re looking for.

Benefits

Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.

Plus, you will get:

• 25 Days Annual leave, increasing to 26 days after 12 months in the business

• Enhanced Company Pension (Matched up to 5% & Salary Sacrifice)

• Healthcare Cashplan with Medicash

• Private Healthcare with Aviva

• Life Insurance with AIG

• Happl, our benefit platform which provides access to pre-negotiated discounts on a wide variety of services including entertainment, food, and fitness.

• Stock / Equity

Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we’re on!

RedCloud I We're growing!

RedCloud I Red101 App I Open Commerce