Job Description

Lendi Group is transforming the way Australians find, buy and own property. As the company behind Lendi — Australiaʼs original and #1 digital mortgage brand — and the iconic Aussie franchise network, we combine technology, distribution and deep property expertise to support customers across their entire property journey.

Powered by our proprietary AI platform and a national network of 1,300 brokers and 220 retail stores, Lendi Group now manages a $107B+ loan book and continues to set the pace in the industry, recently recognised as Aggregator of the Year.

Through our integrated Find–Buy–Own ecosystem and industry-leading Agentic platform, weʼre redefining how property decisions are made — delivering greater confidence, speed and simplicity for customers.

Our goal in Group Distribution is to be the #1 Broker Network in the industry. The State Manager, Retail (QLD) is the most senior Retail leader in the state, holding full ownership of the QLD Retail channel — performance, culture, growth, and engagement.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

• Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions, with a goal of becoming AI-native by June 2026.
• Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

About the role

At Lendi Group, we’re reimagining what a modern People function can look like, combining progressive people practices, AI-enabled operations, and a deep focus on leadership and capability development to help our business scale.

We’re looking for a strategic and forward-thinking Head of People to lead the next evolution of our People function across Australia and the Philippines. This is a broad leadership role responsible for Employee Relations, People Operations, and Learning & Capability. This role is ideal for someone who thrives in fast-paced, evolving environments and is energised by building modern people experiences, leading transformation, and partnering closely with senior leaders to drive business impact.

Reporting to the Chief Operations Officer, you’ll play a critical role in shaping how Lendi Group develops, engages, and empowers its people as we continue to scale.

Strategic People Leadership & Organisational Effectiveness

• Lead and develop a high-performing People team across People Partnering, Employee Relations, Operations, and Learning & Capability.
• Act as a trusted advisor to senior leaders and executives on workforce strategy, leadership effectiveness, culture, and change.
• Drive organisational capability uplift initiatives that strengthen performance, leadership capability, and employee growth across the business.
• Partner with leaders to shape scalable, high-performing team structures and ways of working that support business growth.

Leadership Development & Capability Uplift

• Own and evolve the company-wide Learning & Capability strategy, with a strong focus on leadership development and future capability building.
• Design and implement leadership frameworks, capability programs, and development pathways that support leaders at all levels.
• Build a modern learning culture that empowers continuous growth, high performance, and adaptability.
• Identify capability gaps and partner with leaders to embed targeted development initiatives across teams and functions.

Employee Relations

• Provide strategic oversight and guidance on complex employee relations matters, workplace investigations, and compliance requirements.
• Strengthen leadership capability through coaching, proactive support, and evidence-based people insights.
• Lead the development and evolution of people policies, frameworks, and practices that are scalable, modern, and values-aligned.

People Systems & AI-Enabled Transformation

• Lead the transformation of our People Operations function into an AI-native, digitally enabled capability.
• Drive the evolution of people systems, workflows, and employee support experiences through smart, human-centred automation.
• Design human + AI ways of working that reduce friction, improve service delivery, and create better employee experiences at scale.
• Promote the responsible and ethical use of AI within the People function, ensuring technology enhances — not replaces — human connection.

Qualifications

• Experience in senior People & Culture leadership roles within fast-paced, high-growth, or scaling environments.
• Demonstrated success leading People functions spanning business partnering, operations, employee relations, and capability/learning.
• Strong capability in leadership development, and workforce capability uplift.
• Proven ability to influence senior stakeholders and shape people strategies that drive business performance and cultural outcomes.
• Deep understanding of Australian employment law; experience supporting the Philippines or distributed teams is highly regarded.
• A progressive and commercially minded approach to People leadership, with a passion for modern organisational thinking and future-of-work practices.
• Strong interest in how AI, technology, and digital tools can elevate the employee and leadership experience.
• Exceptional communication, leadership, and relationship-building capability.

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
• Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week’s Loyalty Leave each year after reaching 3 years’ service.
• Wellness initiatives with a strong focus on psychological safety.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.

Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!

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