Job Description

Join WTW as a Head of Partnerships & Distribution and step into a high-impact leadership role within the London market, focused on insurance partnerships, affinity distribution, and commercial growth. This is a unique opportunity to shape how partnerships deliver value, working across a dynamic and interconnected value chain to drive performance, strengthen client relationships, and enhance customer experience.

At WTW, we are redefining insurance distribution through innovation, governance and customer-centricity. In this role, you will combine strategic leadership with hands-on execution to optimise new business, renewal retention and income per policy. Working closely with business development teams and distribution partners, you will identify growth opportunities, embed effective governance frameworks, and deliver measurable commercial outcomes.

You will work alongside a highly regarded and collaborative hiring manager, influencing senior stakeholders across partnerships, insurance distribution and affinity channels. If you thrive in roles spanning commercial strategy, client retention, customer experience and operational excellence, this is a strong platform to make a visible and lasting impact.

The Role

• Lead the delivery of trading income across the partnership scheme, focusing on new business growth, renewal retention and revenue optimisation.
• Develop and execute client and programme retention strategies, working in partnership with business development to drive growth across insurance and affinity distribution channels.
• Own and coordinate the partnership governance framework, ensuring effective stakeholder engagement, accountability and delivery across internal teams and external partners.
• Lead engagement with distribution partners to maximise trading opportunities and improve operational efficiency across the value chain.
• Oversee performance and regulatory reporting, providing clear insight into commercial performance and ensuring compliance across complex reporting frameworks.
• Champion customer experience across all channels, including contact centre operations, complaints management and customer engagement strategies.
• Act as a central coordination point across the value chain, aligning stakeholders, tracking delivery and ensuring successful execution of partnership objectives.

What you’ll bring

• Experience delivering commercial growth within insurance, partnerships or affinity distribution environments, with a focus on new business, retention and revenue performance.
• Excellent track record of developing and executing client or programme growth and retention strategies in collaboration with business development teams.
• Expertise in partnership governance and stakeholder engagement, with the ability to structure, lead and facilitate effective partner forums.
• All-Inclusive capability in performance and regulatory reporting, including working with complex data and reporting frameworks.
• A customer-first mindset, with experience improving customer experience across contact centres, complaints handling and multi-channel engagement strategies.
• Excellent stakeholder management and communication skills, with the ability to influence across a diverse and complex value chain.

What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com