Job Description

WE ARE HIRING A HEAD OF PARTNERSHIPS

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme#

This is an opportunity to shape the future of TLC's partner ecosystem, unlock new revenue opportunities, and build strategic relationships that directly contribute to client growth around the world.

As Head of Partnerships, you'll lead the strategy, growth and performance of our global partner network.

You'll be responsible for identifying new opportunities, negotiating commercially valuable agreements, developing long-term strategic relationships, and leading a talented partnerships team to deliver exceptional results.

What you'll be doing:

Grow and evolve our partner network

• Define and deliver TLC's global partnership strategy.
• Identify and secure high-value strategic partners.
• Expand our rewards portfolio to support existing and future client needs.
• Spot emerging trends and opportunities before our competitors do.
• Ensure our partner offering remains innovative, relevant and commercially competitive.

Drive commercial impact

• Lead complex negotiations and secure commercially advantageous agreements.
• Support new business pitches with compelling partner propositions.
• Collaborate with Sales and Client Growth teams on account expansion opportunities.
• Create new revenue streams through strategic partnerships.
• Ensure partnerships directly contribute to campaign performance and client success.

Lead and inspire

• Build, coach and develop a high-performing partnerships team.
• Set clear objectives, KPIs and development plans.
• Create a culture of accountability, collaboration and continuous improvement.
• Champion knowledge sharing and cross-functional working.

Deliver operational excellence

• Ensure strong governance, reporting and contract management.
• Monitor partnership performance and ROI.
• Improve processes and ways of working to support future growth.
• Maintain exceptional service standards across the partnership lifecycle.

Who we're looking for:

Essential

• Significant experience in partnerships, business development, commercial leadership or sales.
• Proven success securing and growing strategic commercial partnerships.
• Experience leading high-performing teams.
• Strong commercial negotiation and stakeholder management skills.
• Ability to influence senior leaders and external partners.
• Experience operating in a fast-paced, client-focused environment.

Nice to have

• Experience within loyalty, rewards, customer engagement, marketing or promotional industries.
• Experience working with international partners and global markets.
• Knowledge of retail, hospitality, leisure, travel or digital rewards sectors.

Who you are

You're someone who naturally spots opportunities where others see obstacles.

You thrive on building relationships, negotiating win-win outcomes, and turning ideas into commercial results. You're equally comfortable developing long-term strategy and rolling up your sleeves to make things happen.

You lead with energy, curiosity and ambition, and you love helping others succeed.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!