Job Description

About Wati
Started as a WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system that goes beyond a single platform. We empower businesses that sell, support, and grow through conversations by observing customer intent in real-time, deciding the next best revenue action, and executing it seamlessly across marketing, sales, and support—all within WhatsApp and connected messaging channels.

Our Platform & AI Capabilities

Wati is designed for scalability and intelligence. Our AI-native platform simplifies complex customer communication operations through a unified inbox, a robust multi-channel messaging infrastructure, and no-code automation. At the heart of our solution is Astra, our intelligent AI layer, which helps you create AI Agents for all customer interactions and all your messaging platforms. By integrating AI agents into the ecosystem, we enable businesses of all sizes to deliver measurable ROI and build deeper customer relationships.

Our Backing & Partnerships

Trusted by over 16,000 customers across 190+ countries, Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta and Google, we maintain the highest standards of platform excellence and integration.

About this role

As Head of Partnerships for India & ROW, you will scale and optimize Wati’s existing partner ecosystem to drive revenue growth and market expansion. You will refine partner programs, lead GTM initiatives, and work cross-functionally to maximize partner-led impact.

Key Responsibilities:

• Build a scalable partner program and GTM
• Revenue Generation: Drive partner revenue growth through collaboration with key partners.
• Program Development: Create and implement a scalable partner program and go-to-market (GTM) strategy.
• Partner Framework: Establish a comprehensive partner framework focused on acquisition, enablement, expansion, support, and continuous training.
• Process Optimization: Develop and refine partner processes and tools, ensuring ongoing improvements.
• Be a partner champion in the organization
• Organizational Advocacy: Act as a champion for partnerships within the company.
• Cross-Functional Integration: Develop a cohesive partner strategy that integrates processes, content, and data with various stakeholders (e.g., Marketing, Sales, Product/Engineering).
• Team Leadership: Build and lead a high-performing, world-class partner management team.
• Talent Development: Recruit, coach, and mentor partner managers to foster a culture of excellence.
• Financial Management: Oversee P&L and budget management for the partnership function.

Qualifications:

• Ecosystem Knowledge: Strong understanding of Wati’s ecosystem, with prior relevant experience.
• Experience: Proven track record in leading partner managers, account management, or sales teams within a software company, ideally in the SaaS or subscription software sector.
• Leadership Skills: Ability to effectively lead and manage global, distributed teams across diverse cultures and business lines.

Requirements

• Strategic mindset - ability to prioritize among partners and build long term relationships
• 10 years of experience in partnership, and at least 5 years of management experience leading a team of young and driven individuals in a dynamic and ever changing environment, preferably in a tech or software company
• Partner centric mindset
• Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment.
• Familiarity with CRM tools is a plus eg. Hubspot
• Strong communication skills (verbal and written), energetic, team player