Job Description

The universities that are genuinely changing how they assess are not doing it because of a platform. They are doing it because of the people inside institutions and alongside them who made the change possible. The Head of University Success is the person who builds and leads that function.

This is a build role. The product works, the early customers are real, and the market is ready. What does not yet exist is the operational rigour, the team depth, and the senior institutional presence that make a CS function excellent at scale. Building that is the job.

You will report to and work closely with the CRO on the relationships that matter most, and be the person in the room when the conversations with institutions are hard. Senior enough to lead, hands-on enough to know what is actually happening in each account.

WHAT SUCCESS LOOKS LIKE

In your first year, you will have:

The universities that are genuinely changing how they assess are not doing it because of a platform. They are doing it because of the people inside institutions and alongside them who made the change possible. The Head of Partner Success is the person who builds and leads that function.

This is a build role. The product works, the early customers are real, and the market is ready. What does not yet exist is the operational rigour, the team depth, and the senior institutional presence that make a CS function excellent at scale. Building that is the job.

You will report to and work closely with the CRO on the relationships that matter most, and be the person in the room when the conversations with institutions are hard. Senior enough to lead, hands-on enough to know what is actually happening in each account.

WHAT SUCCESS LOOKS LIKE

In your first year, you will have:

1. UK net revenue retention is a number the business is proud of Driven by demonstrable outcomes, not relationship management. The case for renewal and expansion in every account is evidence-led — what changed for students and staff — not a negotiation about price or familiarity.
2. Built a CS team that operates with institutional fluency and commercial rigour The team you have hired and developed reflects the standard Cadmus holds itself to. They understand the sector, they are trusted by their institutions, and they win renewals and expansions you are not personally driving.
3. The most senior institutional relationships in the portfolio know you personally DVCs, Pro Vice-Chancellors, and institutional leaders have a direct relationship with Cadmus at the leadership level. The company is not one layer removed from the decisions that matter.
4. The operational infrastructure of the function exists and is trusted internally Account health frameworks, success planning, QBR cadences — the foundations are in place, the CRO has clear visibility into what is working, and the function can scale without you being in every account.

Requirements

WHO YOU ARE

• 6+ years in customer success or account management, with at least 2 in a leadership role — ideally in EdTech or SaaS with institutional buyers.
• A track record of building or significantly developing a CS team — hiring, coaching, and raising the standard of practice.
• Genuine fluency in higher education — governance, decision-making, and the stakeholders who drive institutional change.
• Executive presence — credible and comfortable with senior academic and professional services leaders over a long time horizon.

• You are genuinely obsessed with teaching and learning — as the lens through which you evaluate whether an institution is actually succeeding, not as a talking point.
• Mission before ego. You care what your customers achieve, not what your metrics say. When something is not working, you say so and fix it.
• You are in it for the long game. You build relationships and make team decisions that compound over years.
• You bring a capability, a network, or a way of leading a CS function that raises the bar for what Cadmus can do in this market.

Benefits

WORKING AT CADMUS

You are joining at the moment where the UK function needs to move from strong early performance to something that scales. That is genuinely interesting work — and it comes with the authority to do it properly. You will report to the CRO and have direct access to the CEO on the relationships that matter most. The team you build will be small to start and will reflect the standard you set. Cadmus operates across geographies and time zones, and the pace is real — but so is the flexibility.