Job Description

Head of Partner Operations

慕尼黑

社招

全职

职位 ID：A143950A

职位描述

Responsibilities:
• Define and continuously evolve the operating models, standards and governance frameworks for Agency Partners and National Sales Companies across Europe.
• Own partner governance, including decision rights, compliance, operating reviews, escalation management and risk mitigation.
• Establish and govern customer ownership, lead management, opportunity management and attribution principles across partner-operated channels.
• Lead operational readiness, onboarding and deployment activities for new partners, markets, products, services and business initiatives.
• Ensure successful implementation and adoption of systems, tools, processes and customer journeys across partner-operated markets.
• Build and execute partner enablement programmes, including training, certification, communications and operational support.
• Own partner performance management through KPI frameworks, business reviews, audits, compliance assessments and corrective action plans.
• Drive continuous improvement across partner channels to improve commercial performance, operational efficiency and customer experience outcomes.

职位要求

What we're looking for:
• Proven experience leading dealer operations, agency operations, network performance, partner management or channel operations functions within automotive or other complex multi-site industries.
• Strong track record designing and implementing partner operating models, governance frameworks and performance management systems.
• Experience launching, scaling and managing partner-operated sales channels within a fast-paced, high-growth environment.
• Deep understanding of retail operations, customer journeys, CRM processes, lead management and channel governance.
• Strong analytical and problem-solving capabilities, with the ability to translate performance insights into operational improvements and measurable business outcomes.
• Exceptional stakeholder management and influencing skills, with experience working across senior internal leadership teams and external partner organisations.
• Commercially minded, customer-focused and comfortable operating in ambiguity while building scalable solutions from first principles.

投递

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry

IT & Software

Company Size

10,000+ employees

Headquarters

Beijing, CN

Year Founded

2010

Website

xiaomi.com

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