Job Description

Head of Partner & Customer Service - European Market (m/f/d)

Customer Service

Full-time employee / Sankt Johann in der Haide / immediately

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From a modest laboratory in Styria, Austria to the global stage – RINGANA continues to grow and thrive. Today, we are a team of over 800 strong individuals across 10 locations.

Your responsibilities

• Ensure FEFO-based product prep (BBD availability)
• Plan staff schedules (daily, weekly, monthly, shifts)
• Document and report shifts accurately
• Oversee proper shift handovers
• Participate in projects
• Ensure smooth multi-shift shipping operations
• Supervise and manage company facilities
• Conduct briefings and meetings
• Control and ensure timely shipments, transports, and pickups
• Prepare and follow up on shift work
• Manage time, reporting, and compliance with goals/standards
• Oversee quality and risk management
• Assist and act as deputy to the Site Manager

Your qualifications

• Completed vocational training or degree in a commercial or technical field
• Proven leadership and professional experience in a related industry (e.g. trade, manufacturing, services, or craftsmanship)
• Solid MS Office skills & basic understanding of ERP systems
• Strong interpersonal and leadership skills, both disciplinary and professional
• Entrepreneurial mindset combined with a hands-on, independent working style
• Open to working in rotating shifts
• Excellent Spanish (C2) and very good English (C1) or German skills, both written and spoken

Our Benefits

Annual gross salary for this position is €84,000 on a full-time basis (Collective Agreement for Employees in Trades and Crafts, and in Service Industries). What really counts?

Your personality, your expertise, and your commitment — and that’s what we reward individually.

How to Apply

We’re excited to hear your personal story and to learn more about you. Apply directly through our career portal or via WhatsApp. We look forward to receiving your application!

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