The Head of Order Management ensures the Order Management of the management expenses of SCOR with Third Party vendors across SCOR Group, in more than 10 countries, and through a centralized approach. Order Management is performed with ARIBA.
The Head of Order Management enforces accurate and efficient order processing, drives process improvements, and tracks key performance indicators.
Responsibilities includes onboarding and training team members, resolving complex order issues, coordinating with internal departments, generating performance reports, analyzing trends, and maintaining stakeholder communication.
The position also ensures compliance with company policies and regulatory requirements, and supports documentation accuracy.
Team Supervision
Lead and support a team of order managers.
Allocate task, help team to manage priorities, and monitor performance.
Conduct regular team meetings and check-ins.
Process Oversight
Ensure order processing workflows are followed accurately and efficiently.
Identify and implement process improvements.
Monitor KPIs such as order accuracy, fulfillment time, etc….
Training & Development
Onboard new team members.
Provide ongoing training and coaching.
Promote best practices and continuous learning.
Issue Resolution
Act as an escalation point for complex order issues.
Coordinate with internal departments (procurement, accounting, controlling, business owners) to resolve bottlenecks.
Reporting & Analysis
Generate and review performance reports.
Analyze trends and propose corrective actions.
Stakeholder Communication
Liaise with suppliers, customers, and internal teams.
Ensure alignment on priorities and timelines.
Compliance & Documentation
Ensure adherence to company policies and regulatory requirements.
Support maintenance of accurate documentation of procedures and decisions.
Leadership and team motivation
Performance management and KPI tracking
Strong knowledge of P2P (Procure-to-Pay) processes
Problem-solving skills
Cross-functional communication and coordination
Prioritization and crisis management
Talent development and coaching
Required Education
Minimum Bachelor (Management & Administration or Accounting)
Experienced Order management team lead > 10 years
Fluent English mandatory
Good French level is a plus
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As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.
Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.
As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.
SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.
SCOR, one of the world's largest reinsurers, provides its clients with a diversified and innovative range of solutions to control and manage risk. Using its experience and expertise, “The Art & Science of Risk”, SCOR provides cutting-edge financial solutions, analytics tools and services in all areas related to risk – in Life & Health as well as in P&C.
The reinsurance industry is about combining technical expertise and experience with the developments of science. However many tools we use to conduct our activities (models, databases, pricing tools, reserving tools, and so on), we also need expert judgments and human experience to correctly underwrite. This is what we call the art of underwriting. Reinsurance is a knowledge industry. Expertise is an accumulation variable.
The most advanced tool will never replace the intuition of a seasoned underwriter facing a complex risk. Because at the end of the day, you have to make a decision, to sign, to underwrite. And what we have underwritten, we cannot overwrite - our word is our bond, as is our signature. This dimension of our business, linked to the art of underwriting, is more important than some observers would have people believe.
One way to acquire this art is to share experiences – both good and bad – and to share doubts and questions. Artists always belong to a school, from which they learn their craft.
Like artists, we have to learn, imitate, mimic, and then innovate, in order to find our own style and create our own distinctive work.
