Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team Location Hybrid, in office in Toronto (new office on the way) Work authorization Canadian work authorization required. No visa sponsorship The opportunity Picture a business with decades of brand trust, a huge online audience and demand that keeps climbing. Now picture it rebuilding itself from the ground up as an AI-native company. That's where this role sits. Sales are moving fast. Your job is to make sure delivery keeps pace and then some. You'll own everything that happens after a client says yes, across five service lines, and turn rapid growth into service that is consistent, efficient and genuinely good. This is a hands-on seat for a decisive, commercially sharp operator who likes building the machine, not just running it. What you'll own • The delivery engine. Throughput, turnaround times, backlog, capacity and service levels, end to end. • The people. Lead and coach a group of Practice Leads and senior delivery managers, with a real operating rhythm of reviews and scorecards. • The economics. Delivery cost, productivity and contribution margin, built with Finance into budgets and forecasts. • The rebuild. A roadmap to modernize delivery with automation and AI, shaped alongside the CPO and CTO. • The plan. Turn sales forecasts and growth targets into capacity and hiring plans, and give the COO a clear, data-driven view of what's coming. Who thrives here • 5 to 12 years in operations, with 3+ years leading high-volume service delivery. • You've led teams of 20 to 50+, including managers who run their own teams. • You've redesigned processes and can show the numbers: productivity up, quality up, cost down. • You're at home in budgets, capacity models and unit economics. • You've pushed AI and automation adoption and turned technology spend into results you can point to. About the company A long-established, Canadian-headquartered professional services firm with a strong consumer brand. It was an early mover online and has since built a large, loyal audience and one of the most trusted resources in its space. Now it's going all in on becoming an AI-native business, with the brand, the audience and the momentum to actually pull it off. Your toolkit A live throughput and KPI dashboard, AI-native case management, client portals, AI and workflow automation tools, and Lean and Six Sigma methods. The foundations are there. You get to make them sing.
Calliere is a boutique search and advisory firm that aligns leading companies and top talent to build the future.
Who Calliere Serves
Calliere delivers professional and executive search, paired with advisory services, tailored to the specific challenges each client faces. The firm has deep experience recruiting management consultants, technology leaders, and senior executives across Fintech, Life Sciences, and Tech, while remaining sector-agnostic for the right mandate.
How Calliere Works
Engagements are outcome-focused and built around clear alignment of stakeholder goals, from initial scoping through to successful onboarding. The team works collaboratively to define and articulate precise talent needs, minimize organizational disruption, and position both organizations and candidates for long-term success.
Why Calliere
Calliere consultants bring hard-won judgment from direct professional services experience, rigorous ongoing training, and years of working on both successful and hard-learned transformation projects. This combination enables the firm to deliver the results that organizations, hiring leaders, and candidates expect from a true strategic talent partner.
