Job Description

Position: Head of Operations
Location: Indonesia
Industry: Maritime Logistics (Tug & Barge Operations)

We are seeking an experienced and strategic Head of Operations to lead and oversee all operational aspects of a diverse business involved in commodities trading, shipping, and mining services,  and streamline all facets of daily tug and barge operations. The ideal candidate will be responsible for optimizing day-to-day processes, ensuring operational efficiency, and supporting business growth across all service areas within the mineral industry value chain.

Key Responsibilities

Operational Oversight

• Lead and coordinate all day-to-day tug and barge operations, ensuring optimal fleet utilization, on-time cargo delivery, and operational efficiency.
• Lead and manage end-to-end operations across trading, shipping, and mining service units.
• Supervise voyage planning, scheduling, dispatch, and routing to meet service-level commitments and client expectations
• Collaborate with fleet management, HSE, and technical teams to ensure seamless execution of shipping activities.

Process Optimization & Efficiency

• Analyze operational workflows and implement process improvements to reduce downtime, fuel consumption, and logistics costs.
• Monitor KPIs such as fleet turnaround times, vessel availability, and voyage profitability.
• Leverage data and digital tools to improve visibility and decision-making across operations.

Team Leadership & Performance Management

• Manage and mentor operational staff including dispatchers, port coordinators, marine superintendents, and vessel crews.
• Establish clear performance targets and ensure accountability across the operations team.
• Foster a culture of operational excellence, teamwork, and continuous improvement.

Stakeholder Coordination

• Serve as the primary point of contact for internal and external operational matters, including coordination with clients, port authorities, agents, and service providers.
• Ensure alignment between operations and commercial teams to meet contractual commitments and resolve service issues.

Compliance & Safety Assurance

• Ensure that all operational activities comply with local and international maritime regulations, company safety standards, and environmental guidelines.
• Support the HSE and compliance teams in audits, inspections, and incident investigations.
• Promote a strong safety culture onboard vessels and at shore facilities.

Resource & Cost Management

• Oversee operational budgeting, cost tracking, and resource planning.
• Identify and control cost drivers without compromising service delivery or safety.
• Coordinate with the procurement and technical departments for the timely availability of spare parts, consumables, and service needs.

Qualifications and Experience

• Proven experience in a senior operational role within the maritime logistics, shipping, or offshore support sectors, with direct oversight of tug and barge operations.
• Deep understanding of vessel operations, voyage planning, dispatch management, and marine logistics in Indonesia.
• Strong knowledge of port and terminal operations, chartering concepts, and shipping documentation.
• Demonstrated leadership capabilities, team-building skills, and a results-driven mindset.
• Excellent organizational, problem-solving, and communication abilities.
• Bachelor's degree in Marine Engineering, Nautical Science, Logistics, or a related field. Holding a Master Mariner or Chief Engineer license is a strong advantage.