Job Description

We are looking for a hands-on Head of Operations with proven experience in technical project management and customer support, delivering and supporting complex technical solutions to clients around the globe.

Responsibilities

• Project management: Lead end-to-end software delivery, managing timelines, budgets, and resources.
• Team leadership: Mentor and manage both delivery and support teams.
• Technical oversight: Oversee the technical execution, ensuring quality and stability.
• Support and service delivery: Manage support operations, ensure adherence to service-level agreements (SLAs), and drive continuous improvement in support processes.
• Process and performance monitoring: Establish and monitor key performance indicators (KPIs) for both delivery and support to ensure efficiency and quality.

Requirements

• Experience in software delivery, project management, or a similar leadership role.
• Proven ability to lead, mentor, and motivate teams.
• Strong understanding of PM systems, SQL, BI, Support tools.
• Experience with support processes and performance metrics.
• Customer service and problem-solving skills. Work experience with clients in different industries and geographies
• Bachelor's degree in computer science, IT, or a related field is often preferred.