Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
We are currently seeking a high calibre professional to join our team as a Head of Operations - Life and Health
In this role you will:
- To ensure that on-shore and off-shored processing are working in accordance to established KPIs, SLAs and all global and local procedures and guidelines are complied with and acceptable levels of risk controls and adherence to regulatory requirements
- Managing the consolidation of Life and Health Operations to achieve operational synergy and effectiveness
- Managing the remediation of any controls and process gaps in line with first line identified issues, audits, and any regulatory requirements
- Supporting ongoing business growth, Transformation and IT initiatives
- Managing the delivery of products and services to customers consistent with the business strategy, across all Life products
- Designing and executing a strategy to drive operational excellence and the delivery of customer centric services
- Managing the relationship and reporting on the performance of internal and external service providers under agreed SLAs and PLAs
To be successful you will need:
- Extensive operations experience in the new business and/or policy servicing area of a significant Life insurance business; Industry knowledge, with particular strengths in Insurance operations, systems and organisation
- Well-developed strategic, business, and decision-making skills. Have large project experience and i n-depth understanding of performance metrics and financial measures for Insurance operations
- Track record of leading process re-engineering and change management, with the ability to seek out improvements to existing processes, consistent with industry best practice
- In-depth understanding of performance metrics and financial measures for Insurance operations; Track record of working in a matrix organisation, similar to that in HSBC
- Sound understanding of distribution partners and market, for example branch network, customer segments, products offered and competitive market
- Excellent communication skills and ability to manage multiple (internal and external) stakeholders. Strong managerial, interpersonal and leadership skills. Strong sense of risk management
Opening up a world of opportunity
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
https://www.youtube.com/embed/NIa2CodFG6E-si=sFOWeYmq5fs3vE5i%22
#LI-HSBC
#LI-HSBC
