Job Description

Lead a high-performing logistics operation where safety, people and performance come first

Location: Lelystad

Job Title: Head of Operations

Schedule: Monday - Friday, 40 hours per week

Are you an experienced Operations Manager who thrives in a fast-paced environment, enjoys taking ownership and knows that great performance starts with a strong health and safety culture?

At our site in Lelystad, we are looking for an engaging and motivated Head of Operations for the Ironing Factory. This is a fantastic opportunity to really lead from the front and take the lead for a busy logistics operation of approximately 50 permanent employees and 100+ flex employees. This is a visible leadership role with end-to-end responsibility for site performance, giving you the opportunity to shape the way the operation runs, strengthen standards and create an environment where colleagues can work safely, efficiently and with pride.

You’ll be close to the floor and close to the strategy: balancing day-to-day execution with continuous improvement, customer delivery, financial discipline and long-term operational development. If you’re motivated by leading people, raising standards and making a tangible impact, this role gives you the platform to do exactly that.

What you’ll lead

As the Head of Operations, you’ll own the overall performance of the Lelystad site, leading through your managers and teams to deliver safe, compliant, efficient and customer-focused operations. You will:

• Put health and safety at the heart of daily decision-making, role-modelling the right behaviours and ensuring safe, compliant ways of working across the site
• Lead daily operational execution in a fast-paced logistics environment, keeping quality, productivity, service and safety standards aligned
• Take full ownership of the site’s operational and financial performance, including budgets, labour planning, cost control and productivity
• Use KPIs, dashboards and data insights to understand performance, identify root causes and drive meaningful corrective and preventive actions
• Champion LEAN, continuous improvement and process standardisation to improve quality, efficiency, flow and colleague experience
• Lead, coach and develop a multi-layered team, building capability, engagement, accountability and a strong succession pipeline
• Plan and allocate people, workload and resources in collaboration with support functions and the customer, especially during peak and changing volumes
• Build a trusted relationship with the customer, acting as a credible operational partner and key point of contact for site performance
• Maintain robust procedures, documentation and compliance standards while creating an inclusive environment where colleagues feel safe, supported and able to perform at their best
• Work closely with the wider GXO organisation to share best practice, solve challenges and deliver against both local and business-wide expectations

What you’ll bring

We’re looking for a senior operational leader who is comfortable in a hands-on environment, confident making decisions and passionate about building safe, high-performing teams. You’ll ideally bring:

• Significant experience in warehouse, logistics, supply chain or a comparable fast-paced operational environment
• A strong track record of leading leaders and developing operational teams through coaching, clear expectations and visible leadership
• A genuine commitment to health and safety, with the confidence to challenge, improve standards and build a proactive safety culture
• Experience owning operational and financial performance, including P&L budgets, labour costs, productivity and performance improvement
• The ability to stay calm, resilient and solutions-focused under pressure, without compromising safety, quality or people standards
• Strong analytical and reporting skills, with the ability to turn data into practical action on the floor
• A continuous improvement mindset, with experience using structured problem-solving and process improvement approaches
• Strong communication skills in English; Dutch or Spanish language skills would be an advantage
• The confidence to partner with customers, support functions and senior stakeholders while remaining connected to the day-to-day operation

What’s in it for you

• A senior leadership role with real ownership of your own GXO site in Lelystad
• The opportunity to shape a safety-first, people-focused operation and make a visible impact from day one
• A competitive salary, commensurate with experience, plus bonus and other secondary benefits including a company car or car allowance
• Clear and visible career paths within a global organisation that invests in leadership development and internal progression
• A culture built on safety, teamwork, accountability and continuous improvement, where your ideas and leadership will be valued
• The chance to lead a stable operation while continuing to raise standards, improve processes and develop future talent

Your work environment

Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics oversee their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organisation.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries, like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL).

Ready to lead the way?

Apply via the button and leave your recent CV and motivation and let’s explore your future at GXO together.

If you have any questions about the role, feel free to contact Sharon Bird, Corporate Recruiter, via Sharon.bird1@gxo.com.

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GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.