HEAD OF OPERATIONS - COLOMBO
Job Responsibilities
Oversee end-to-end last mile delivery operations, including pickup, sorting, dispatch, and final delivery across all shifts.
Lead and manage day and night operations, ensuring secure, efficient, and on-time deliveries in line with SLAs.
Supervise drivers, riders, and hub teams to ensure smooth operational execution.
Monitor operational KPIs, delivery performance, and turnaround times, implementing corrective actions as required.
Develop and enforce SOPs, with strong focus on night operations, safety, and contingency management
Optimize routes, manpower deployment, and fleet utilization to improve efficiency and control operational costs.
Ensure high service quality, regulatory compliance, and effective resolution of escalated operational issues.
Candidate Profile
Bachelor’s degree in Operations Management, Logistics, Supply Chain, or a related field.
Minimum 05 years of experience in courier, logistics, or transportation operations.
Proven experience in managing large operational teams and multi-location operations.
Strong leadership and people management skills.
Excellent operational planning and problem-solving abilities.
Sound knowledge of courier operations, fleet management, and route optimization.
Strong analytical and decision-making skills.
If you think you have what it takes to be successful in this challenging role, please send your CV to vacancy@citypak.lk within 10 days of this advertisement. Please mention the name of the position on the subject line of the email.
