Henry Schein

Head of Operations

Henry Schein  •  Barcelona, ES (Onsite)  •  2 hours ago
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Job Description

As a Head Of Operations, you will lead a team of approx. 40–50 people, covering:

  • Application Support (ITIL-based Service Desk)
  • Customer Onboarding & Go-Live (SaaS implementation)
  • Operational governance & internal processes

Your impact will be tangible and strategic:

Operational Governance & Performance

  • Define and implement clear operational structure and accountability
  • Monitor and improve SLAs, KPIs and service quality
  • Ensure proper resource allocation and workload planning
  • Shift from reactive support to a predictive, performance-driven model

Process Optimization & Scalability

  • Map, standardize and optimize operational workflows
  • Eliminate inefficiencies and reduce manual effort
  • Implement scalable processes aligned with a SaaS environment
  • Build a strong KPI and reporting culture

Automation & AI Enablement

  • Identify opportunities for automation across support and onboarding
  • Promote AI-driven tools (intelligent ticketing, knowledge automation, predictive insights)
  • Define clear metrics to measure impact
  • Support teams in evolving their roles alongside technology

Leadership & Change Management

  • Lead experienced team leaders and drive cultural evolution
  • Communicate change clearly and constructively
  • Build engagement around results, ownership and continuous improvement
  • Act as a key bridge between Operations, Product/Engineering, Sales and HR

This is a transformation role, focused on results, structure and long-term scalability.

Henry Schein

About Henry Schein

Henry Schein, Inc. (Nasdaq: HSIC) is a solutions company for health care professionals powered by a network of people and technology. With more than 25,000 Team Schein Members worldwide, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. Our Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental laboratories, government and institutional health care clinics, as well as other alternate care sites.

Henry Schein operates through a centralized and automated distribution network, with a selection of more than 300,000 branded products and Henry Schein corporate brand products in our distribution centers.

A FORTUNE 500 Company and a member of the S&P 500® index, Henry Schein is headquartered in Melville, N.Y., and has operations or affiliates in 33 countries and territories. The Company's sales reached $12.7 billion in 2024, and have grown at a compound annual rate of approximately 11.2 percent since Henry Schein became a public company in 1995.

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Melville, NY
Year Founded
1932
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