Job Description

Head of Operations

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.

Position:Head of Operations

Location:Sussex Region

Job Type:permanent, full-time

Hours:Monday to Friday - start times to be discussed

Salary:Depending on experience

Benefits:24 days holiday (plus bank holidays); company vehicle; phone; laptop; onsite parking; auto enrolment pension scheme; friendly working environment.

STRICTLY NO AGENCIES PLEASE

About the Role:

Strategic Leadership & Operational Management

• Oversee and manage the daily operations of the division, ensuring alignment with company goals and objectives.
• Develop and implement strategic initiatives to improve operational efficiency, streamline processes, and enhance service delivery.
• Monitor industry trends, regulatory changes, and best practices to ensure compliance and drive continuous improvement.
• Ensure optimal utilisation of resources, including staff, equipment, and materials, to maximise productivity and cost-effectiveness.
• Accountable for commercial management with a strong focus on profit and loss, ensuring delivery against budgets and financial targets

Performance Management & Continuous Improvement

• Analyse division performance metrics, identify key areas for improvement, and develop action plans to enhance operational effectiveness.
• Promote a culture of continuous improvement, innovation, and proactive problem-solving within the team.
• Implement key performance indicators (KPIs) to track progress, measure logistics efficiency, and optimise workflow processes.
• Lead initiatives related to cost reduction, waste management, and sustainability across our operations.

Team Leadership & Workforce Optimisation

• Lead, mentor, and develop a high-performing team by providing guidance, training, and career development opportunities.
• Manage workforce planning, including scheduling, workload allocation, and resource adjustments, to maintain efficiency and meet operational demands.
• Create a positive work environment that encourages teamwork, accountability, and professional growth.

Compliance, Safety & Risk Management

• Ensure full compliance with company policies, industry regulations, and health & safety standards.
• Identify potential risks, implement risk mitigation strategies, and enforce workplace safety procedures.
• Act as the escalation point for critical operational challenges, ensuring swift resolution while maintaining business continuity.
• Be aware of all Lanes Group policies and your responsibilities towards them.

Stakeholder Engagement & Collaboration

• Work closely with internal departments, including HR, finance, and procurement, to align logistics strategies with business objectives.
• Build and maintain strong relationships with external vendors, suppliers, and regulatory bodies to ensure smooth supply chain operations and compliance.
• Represent the treatment and logistics division in executive meetings, reporting on performance, challenges, and strategic initiatives.
• Any other ad-hoc tasks or projects

Your contribution to the company:

• Drive delivery of key contractual KPIs
• Drive delivery of excellent customer experience for both external and internal customers – supporting the productivity and utilisation of our field teams
  
• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

About You:

• The successful candidate must have a Full UK Driver's Licence to be considered for this position.
• Strong managerial experience. 
• Leadership experience and strong interpersonal, relationship - building and networking skills.
• Confidentiality is very important within this position and we are looking for someone with experience of working with sensitive information.
• This is a fast paced position and it is essential that you have experience of prioritising your workload and being organised is crucial.
• Proficient within the Microsoft Office Suite.

Although it is not essential it is desirable if the successful candidate will have Senior Managerial experience within a Drainage / Utilities business. It is also desirable that you will be proficient in IOS software and have a good understanding of Sewer Flooding and Pollution activities. 

You must have a full UK drivers licence.

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.

Please note: we do reserve the right to close this advertisement early if we receive a sufficient number of suitable applications.