Our client, a leading provider of premium flexible workspaces across the Asia-Pacific region, is seeking a Head of Operations to lead the performance and excellence of their flagship centre in Dubai.
This role requires a strategic and hands-on leader with a background in hospitality or serviced workspace operations, a passion for delivering world-class client experiences, and a proven track record of driving operational efficiency and profitability.
Lead all pre-opening activities, including operational setup, recruitment, and readiness.
Partner with regional and headquarters teams to ensure a seamless centre launch aligned with brand standards.
Oversee day-to-day operational performance, ensuring smooth execution across all functions.
Implement and continuously refine operational policies, systems, and service processes.
Manage vendor relationships and ensure compliance with company and regulatory requirements.
Collaborate with cross-functional teams to optimize operational workflows.
Manage budgets, P&L performance, and operational cost efficiency.
Support business development and enterprise-level client agreements.
Monitor market trends to maintain competitive positioning and identify growth opportunities.
Partner with senior management to achieve financial and strategic objectives.
Drive service excellence and ensure a premium client experience at every touchpoint.
Lead initiatives to enhance client engagement, satisfaction, and retention.
Train and mentor teams on service delivery standards and brand ethos.
Utilize client feedback to identify opportunities for improvement.
Bachelors degree in Business Administration, Hospitality, or Operations Management
8 to 10 years of relevant experience, preferably in premium workspace, hospitality, or service-driven environments.
Strong leadership, communication, and stakeholder management skills.
Demonstrated ability to manage budgets and improve operational performance.
Fluency in English and Arabic is mandatory.
We are a trusted management consulting firm with a key focus on Search and Advisory solutions. Our purpose is to engage with leading organizations and support their human capital needs. We understand the challenges that our clients face while filling a vacancy and our candidates who seem unsure about the next best opportunity. We exist to humanize the entire process and transform it into a long standing relationship.
We believe people are the most vital element of an organization hence we instill a knowledge driven approach to our work and an open mind to connect with professionals globally. We are a trusted partner to our clients at all times and in exchange get to do some well-recognized work consistently.
With our head and heart at the right place we love doing this business. We are recognized by the quality of our placements and ability to offer customized solutions to our clients. With an intent to become a catalyst of change in the human resources industry, we strive day after day to deliver better results and make this business more people oriented.
