We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
As Head of Operational Strategy, you will shape how Operations works in the future, with AI and automation at its core. You will set the department’s AI strategy, lead its delivery and drive automation of operational processes. You will also own the improvement roadmap, capacity planning and first-line controls. You will build a small team and give the COO and functional leaders clear evidence and recommendations when priorities compete.
AI strategy and delivery. Set the AI strategy for Operations and own its delivery end to end. Find where AI can remove manual work, build the business cases and lead implementation with functional, product and engineering owners. Set common evaluation standards, track benefits and make sure every solution runs with appropriate controls and human oversight.
AI automation. Treat automation of operational processes as a core objective. Set targets for the share of work automated, prioritise the highest-value processes and measure the capacity released.
Strategy and roadmap. Own and build the team that translates operational strategy into a prioritised improvement and AI roadmap. Define the problem each initiative addresses, the intended benefit, its dependencies and who is accountable for delivery, and lead delivery of key strategic projects.
Capacity and workforce planning. Build a consistent approach to capacity and workforce planning. Develop demand forecasts and capacity models that help the business allocate resources.
Process redesign. Lead cross-functional process redesign, focusing on how work moves between functions and where it can be automated. Work with the Head of Operations, who owns day-to-day process performance, and agree changes with process owners.
Operational controls. Establish a practical framework for documenting operational controls and coordinating first-line testing. Help process owners identify gaps and track corrective actions, working with Risk and Compliance on the approach.
Portfolio management. Manage the overall improvement portfolio, making dependencies and resource constraints visible. Bring clear recommendations to the COO and functional leaders when priorities compete or expected benefits no longer justify the work.
Measuring benefits. Define how improvements will be measured, establish credible starting points and assess the effect of changes on service quality, control performance, capacity and cost.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Applicable for Poland: Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request hr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.
Since starting our journey in 2016, Capital.com has been on a mission to empower individuals worldwide with the knowledge, tools, and confidence to make better financial decisions. Our tech-first platform delivers exactly that to thousands of traders around the world - through powerful tools, transparent pricing, and education.
With over $100 billion in monthly trading volumes, regulated in five jurisdictions, and clients in over 180 countries, we’re one of the fastest-growing trading platforms in the world.
As we scale at speed, two things remain at the heart of our growth: our people and our culture. That’s why we invest in world-class teams who share a passion for building, innovating, and making markets more accessible to everyone.
Today, we’re 1,000+ people strong, working across 8 global offices—from London to Warsaw, Limassol to Dubai, and beyond. And we’re hiring. We’re looking for engineers, designers, and visionaries who thrive on challenge, value innovation, and want to redefine the future of trading.
