Job Description

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As Head of Operational & Resilience Risk within ANZ New Zealand’s 1st Line of Defence (1LOD) Non‑Financial Risk (NFR) function, you’ll play a critical role in strengthening how operational and resilience risks are identified, managed and governed across the business.

Leading the Operational & Resilience Risk Centre of Excellence (COE), which includes material risks such as third party risk (BS11), Models, and business continuity, this role focuses on building sustainable, end‑to‑end risk capability across value chains, business processes, systems and data. You’ll partner closely with business leaders and Group Risk to embed effective risk controls, respond to regulatory and policy change, and uplift risk culture and accountability - ensuring ANZ continues to deliver for customers through disruption and change.

At the heart of the role is enabling strong first line ownership of risk, delivering high‑quality risk management and assurance outcomes, and providing clear insight to inform governance and decision‑making.

Role Location: Auckland or Wellington

Role Type: Permanent, Full-time

Ka aha tō rā e kite ai? - What will your day look like

You’ll be accountable for leading operational and resilience risk management, which includes critical risks such as third party risk (BS11), models risk and resilience risk and across the NZ business, with a strong focus on practical application and continuous uplift. This includes:

• Acting as a trusted 1st line risk partner to senior business leaders, providing pragmatic advice, insight and constructive challenge on operational and resilience risk matters.
• Leading end‑to‑end operational and resilience risk assessments across processes, systems, data and value chains, and supporting the design and embedding of effective, sustainable risk controls.
• Driving the interpretation and application of enterprise risk frameworks, policies and standards, ensuring regulatory and compliance obligations are understood and met in practice.
• Supporting regulatory and policy change, including impact assessments and business implementation.
• Providing risk insight, analysis and reporting to governance and senior decision‑making forums, including remediation planning and delivery.
• Leveraging data, analytics, automation and AI to enhance risk monitoring, insight and predictive risk management.
• Leading and developing a team of specialists within the COE, championing first line accountability, capability uplift and a strong risk culture across the organisation.

Ōu Pūkenga? - What will you bring?

To be successful in this role, you’ll bring a blend of deep risk expertise, strong leadership capability and the ability to influence at senior levels.

Essential experience and expertise

• Strong expertise in operational risk and resilience risk management frameworks, methodologies and control design.
• Proven experience working within financial services, including interpreting regulatory obligations and managing regulatory or policy change.
• Demonstrated ability to assess control effectiveness, identify risk themes, and drive meaningful remediation outcomes.
• Experience providing risk insights and analysis to senior leaders and governance forums.
• Confidence using data, analytics and automation to support risk monitoring and decision‑making.

Leadership and interpersonal skills

• Strong stakeholder engagement and influencing capability, with the ability to operate as a trusted adviser and constructive challenger.
• Strategic thinking combined with pragmatic decision‑making and delivery focus.
• Proven people leadership capability, with experience building high‑performing teams and uplifting capability through change.
• Clear, confident written and verbal communication skills.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/You can apply for this role by visiting ANZ Careers and searching for reference number 113773.

Te Rā Ōtinga - Job Posting End Date

06/05/2026 , 11.59pm, (NZST)