Location:Hybrid with Thorpe Wood House as base location
Salary:Circa £104k subject to experience
Contract Type:PermanentFull Time (Flexibility for Part Time)
At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.
About the Role
We are looking for a Head of Operational Interfaceto provide strategic leadership across the capital delivery lifecycle, ensuring operational needs are fully represented from concept through to delivery and aftercare.
In this role, you will lead Operational Liaison and Assurance teams, acting as the critical link between Operations, Engineering, AssetManagementand delivery partners. You will ensure solutions are safe, operable,viableand environmentally sustainable, with a strong focus on long-term performance and customer outcomes.
This is a high-impact leadership rolewithin the Anglian Water Engineering team,where you will influence decision-making, manage complex stakeholder relationships, and ensure operational risk is designed out wherever possible.
Key Responsibilities
Leadership and Team Management
Reporting to the Anglian Water Engineering Director, lead and develop a teamof operationaland assurance leads, who arealigned tocapital deliveryportfolios across programmes and regions
Ensureappropriate allocationofexpertiseacross projects
Foster collaboration,accountabilityand continuous development within the team
Lead Operational Representation (Capital Delivery Lifecycle)
Represent operational priorities throughout design, construction,commissioningand aftercare
Provide expert input at key project milestones and assurance gateways (e.g. TechnicalAssuranceGroup)
Partner with project teams and operational leaders to deliver “best for business” outcomes
Ensure operational readinessandseamless handoverof engineering projects
Champion Safety in Design and Operation
Embed a strong safety culture across all capital projects
Ensure operational safety requirements are considered at every stage
Support design solutions that minimise long-term operational risk
Promote safe interaction between construction activities and live operations
Stakeholder Engagement and Influence
Build strong, trusted relationships across Operations, Engineering and Delivery
Manage complex or conflicting priorities to reach effective outcomes
Act as a visible leader across sites,maintainingclose connection to operational teams
Continuous Improvement
Capture and embed learning from projects and operational experience
Support the evolution of standards,processesand asset performance
Drive innovation and benchmarking across internal and external networks
About You
We welcome applications from people with diverse backgrounds and experiences. You may be a great fit if you bring:
Degree in Engineering or equivalent practical experience
Strong experience in, or awareness of,operational management within water or water recycling
Knowledge of hazardous process environments (e.g. DSEAR, chemical handling, process safety)
Experience working within capital delivery or large infrastructure programmes
Excellent stakeholder management,influencingand conflict resolution skills
Technical understanding of engineering disciplines (process, mechanical,electricalor civil)
You will also be:
A visible and values-led leader
Comfortable working across complex, fast-paced environments
Solutions-focused, with strong commercial and operational awareness
Passionate about safety,sustainabilityand continuous improvement
As a valued employee,you’llbe entitled to:
Personal private health care
25 days annual leave – rising with length of service + bank holidays.
Flexible working
Business use of car allowance
Yearly bonus scheme based on company performance.
Flexible benefits to support your wellbeing and lifestyle.
Competitive pension scheme - Double Matched Salary Sacrifice Pension Scheme up to 7%
Generous maternity and paternity package
Our Commitment to Inclusion
We are committed to creating an inclusive workplace where everyone feels valued and supported. We encourage applications from people of all backgrounds,experiencesand perspectives.
If you need any adjustments during the recruitment process, please let us know—we are here to support you.
Closing Date: 3rd June 2026
#loveeverydrop
Anglian Water supply water and water recycling services to more than six million domestic and business customers in the east of England and Hartlepool. Our services are at the heart of every single family and community in our region. We clean water to the highest standard, deliver it to millions of homes, and carefully manage it to ensure it never runs out.
We’re the largest water and water recycling company in England and Wales by geographic area. We’re also one of the driest regions in the country, with just 600 millimetres of rain each year, on average a third less than the rest of England. In fact some areas have a lower annual rainfall than Jerusalem. That’s why it’s vital that we look after the water that we’ve got.
