Y ou willownand run mobile and web as a unified product system, ensuring clear product ownership, strong technical alignment, and consistent delivery across all customer-facing digital experiences.You’llalsoalignment between product intent, engineering execution, and customer outcomes across sales and service.

About the Team

Telstra Digital is Telstra’s e-commerce and digital customer service channel for consumer and small business customers, supporting millions every week across platforms like Telstra.com.au and theMyTelstraapp. We also manage Telstra Plus, our loyalty program with over6 million members

Our team of more than 400 people, based in Australia and India, includes content strategists, engineers, product owners, designers, CX specialists, writers, analysts, accessibility experts, as well as commercial and operations staff. Our responsibilities extend to messaging platforms used by our callcentresand the ongoing development of AI-powered chat solutions. We also havea number ofwhole-of-company responsibilities such as accessibility and our websites which serve all customers and stakeholders.

WhatYou’llDo

The role sits withinourDigital Customer Successspaceand leads the teams responsible for buildingand running mobile and web experiences.You will beaccountable for what is built and how it is delivered, working in lockstep with engineering leadership who are accountable for how it is engineered and scaled.

In this role,you’llhave accountability for:

Product Ownership & Management (Primary)

• Establishingand leadinga strong product ownership model across mobile and web

• EnsuringProduct Owners are accountable for outcomes, prioritisation, and decisions

• Maintainingclear ownership boundaries across journeys, platforms, and services

• Drivingproduct strategy and backlog aligned to commercial priorities

• CoachingProduct Owners into senior operators with end-to-end accountability

Technical Understanding & Engineering Partnership

• Maintainingstrong working understanding of mobile, web, and API architectures

• Ensuringproduct decisions are grounded in technical capability and constraints

• Partneringclosely with Engineering Leads and Chapter Leads on delivery planning and trade-offs

• Supportingalignment on scalable, reusable solutions across teams

• Balancingdelivery pace with long-term platform integrity

Delivery & Team Leadership (Mobile + Web)

• Leadingteams responsible for building and running mobile and web applications (iOS, Android, web)

• Drivinga balanced delivery approach across frontend and backend

• Maintainingexecution discipline across prioritisation, dependencies, and delivery cadence

• Ensuringhigh standardsof delivery quality, stability, and performance

• Buildingand leadinghigh-performing teams across product, engineering, and delivery

What We Offer

• Performance-related pay

• Access to thousands of learning programs so you can level-up

• Global presence across 22 countries; opportunities to work where we do business.

• Purchased annual leave scheme

• Additional Telstra day off Additional 30% off Telstra products and services

• Toolkit provided (laptop + mobile phone + plan paid for)

About you 

To be successful in this role,you’llneed:

• Proven experience leading senior Product Owners or product teams at scale

• Strongtrack recordof owning product strategy, backlog, and outcomes

• Experience leading teams that build andoperatemobile and web applications

• Ability to coach and lift product capability across a team

• Strong working knowledge of mobile (iOS/Android), web, and API architectures

• Comfortable operating alongside engineering leadership and making informed trade offs

• Ability to translate between product intent and technical delivery

• Strong capability managing delivery across multiple teams and disciplines

• Ability tomaintaindelivery performance in complex environments

Interested? Apply now!
If this opportunity sounds like a perfect fit for you,we'dencourage you to apply!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).