Job Description

At Telefónica Tech (part of the Telefónica Group) we believe in building a better world through secure digital enablement, focusing on empowering organisations through every stage of their digital journey, and solving their most complex business challenges with our comprehensive suite of technology solutions across Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace.

Our people, with deep-rooted expertise and specialist knowledge, are the driving force behind our end-to-end solutions, which are also backed by our enduring global legacy and advanced capabilities. This combination puts us in a unique position to meet the evolving needs of our customers and guide them confidently through their digital transformation, as a trusted partner.

The Head of Microsoft BizApps Presales is responsible for leading and scaling the presales function across the Microsoft Business Applications portfolio, including Dynamics 365, Power Platform, Copilot, Copilot Studio, and D365 Contact Center (CCaaS). This role blends leadership, solution strategy, and hands-on presales execution.

You will manage and mentor a team of presales consultants while remaining actively engaged in key opportunities—shaping propositions, validating solution designs, and driving high-quality customer engagements.

Key Responsibilities

Presales Leadership & Team Management

• Lead, coach, and develop a high-performing Microsoft BizApps presales team
• Define presales processes, governance, and best practices
• Allocate resources effectively across opportunities and priorities
• Establish performance metrics and ensure continuous capability development

Solution Strategy & Proposition Development

• Contribute to and shape go-to-market propositions across Dynamics 365, Power Platform, Copilot, Copilot Studio, and D365 CCaaS
• Align solutions with Microsoft strategy and partner specialisations
• Collaborate with sales, delivery, and marketing to refine offerings
• Ensure propositions are competitive, scalable, and commercially viable

Opportunity Support & Execution

• Act as lead presales architect on strategic and complex deals
• Engage directly with customers to understand business needs and articulate value
• Deliver compelling demos, workshops, and presentations across BizApps, including Copilot-led scenarios and CCaaS solutions
• Support deal qualification and win strategy development

Estimation & Commercial Governance

• Lead and review solution estimations to ensure accuracy and consistency
• Drive estimation governance, tools, and methodologies
• Balance commercial competitiveness with delivery risk management
• Provide oversight on pricing models and assumptions

Statements of Work (SoW) & Proposal Quality

• Oversee creation and quality assurance of Statements of Work
• Ensure alignment between proposed solutions and delivery capabilities
• Review proposals for clarity, completeness, and risk mitigation
• Establish standards and templates for reusable assets

Stakeholder Collaboration

• Partner closely with Sales, Delivery, and Practice Leads
• Act as a senior point of contact for customers during presales engagements
• Build strong relationships with Microsoft stakeholders

Qualifications

Required Experience & Skills

• Strong experience across Microsoft Business Applications, including Dynamics 365, Power Platform, Copilot, Copilot Studio, and D365 CCaaS
• Proven track record in presales, solution architecture, or consulting leadership
• Experience managing or mentoring presales or technical consulting teams
• Deep understanding of solution estimation, commercial models, and deal structuring
• Experience designing AI-driven and contact centre solutions, including Copilot and CCaaS offerings
• Ability to translate business requirements into scalable solution architectures
• Strong presentation, communication, and stakeholder management skills
• Hands-on capability to demo, design, and shape solutions when needed

Key Competencies

• Leadership & team development
• Strategic thinking with hands-on execution
• Commercial awareness and risk management
• Customer-centric mindset
• Strong collaboration across functions

Success Measures

• Win rate and presales conversion performance
• Quality and accuracy of estimates and proposals
• Adoption and growth of Copilot, Copilot Studio, and CCaaS offerings
• Team capability growth and engagement
• Customer feedback and satisfaction during presales
• Contribution to proposition development and revenue growth

Why Join Us

• Opportunity to shape and lead a critical function in a growing Microsoft partner
• Work on cutting-edge AI, automation, and contact center transformation programmes
• Collaborative environment with strong Microsoft alignment
• Career progression into broader leadership roles

This role is ideal for someone who enjoys balancing leadership with hands-on involvement—equally comfortable setting strategy and stepping into a customer meeting, demo, or AI-led solution discussion when it matters most.

Additional Information

Ready to Make an Impact?

Join us in shaping the future of digital transformation at Telefónica Tech UK&I. Be part of a team that values your expertise, supports your growth, and fosters a positive work environment. Apply now to embark on a rewarding journey!

We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.

We look forward to hearing from you!

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.

Be yourself with us, and feel that you belong.

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.

We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.