Member Operations is at the heart of what BLC delivers for its members. With more than 6 million people relying on us for trusted, efficient support, the team behind that experience matters enormously. As we continue to evolve how we serve members through AI, automation, and people-led service channels, we're looking for an experienced operational leader to head up the function.
Reporting into the Director of Member Operations, this role has end-to-end ownership of Member Operations, spanning frontline service delivery, demand planning, vendor management, tooling, Knowledge and QA, and the continuous improvement agenda. You'll translate strategic priorities into operational delivery, embedding change across the function while maintaining the high standards our members expect.
This is a role for someone who leads from the front. You'll work closely with Product, Engineering, Data, and other business functions, making sure operational insight shapes how we build and improve. If you're energised by building capable teams, embedding new ways of working, and continuously raising the bar for member experience, this is a strong fit.
Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning, what makes us want to think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.
We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.
We promote hybrid working, and value in-person collaboration so encourage time in our offices - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working.
Blue Light Card is an equal opportunities employer. We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role.
#LI-Hybrid
We're the dedicated rewards service for the frontline community, supporting millions of members across the UK.
Our community are at the heart of everything we do. We show our appreciation to those that are always there for us with over 18,000 partners offering local and national, online and in-store discounts, helping our members save as much as money as possible. We also say thank you by offering exclusive access to sought-after events to help members enjoy their well-earned time off.
For more information on who qualifies and the offers available, visit www.bluelightcard.co.uk.
We’re dedicated to supporting those who support others, and this includes our incredible colleagues. We believe that a happy, healthy, and motivated workforce is key to our success.
If you want to a difference and work for a growing technology business, check out our latest jobs by visiting our careers page https://careers.bluelightcard.co.uk/.
