Job Description

ABOUT THE MILL

The Mill is The Bamford Collection's first full-service hotel - a design-led retreat set in the Cotswolds opening in Spring 2028. Defined by understated elegance, considered craftsmanship and a strong sense of place, comprising of ten individually designed thatched cottages, a members' club, restaurant, bar, private dining room, wild swimming lake and spa, it brings together everything the Collection stands for: quality, craft, sustainability and authenticity. 

ABOUT THE ROLE

We are looking for an exceptional Head of Membership to shape and lead the membership vision, community and cultural experiences at The Mill at Kingham.

This is a rare opportunity to build an entirely new membership proposition from the ground up, ahead of our 2028 opening. From defining the membership strategy and benefits to attracting founding members and curating a distinctive programme of cultural, social and wellness experiences, you will play a pivotal role in bringing this exciting new destination to life.

With a focus on membership growth, engagement, retention and commercial performance, you will create more than a membership offering you will build a connected, like-minded community with a genuine sense of belonging.

We are looking for a commercially astute and highly connected individual with a passion for people, culture, wellness and exceptional experiences. Someone who combines strategic thinking with creativity, understands what makes a community thrive and has the vision to create a membership proposition that feels distinctive, relevant and truly special.

This is an opportunity to leave your mark from the very beginning, shaping the identity, culture and future of membership at The Mill at Kingham.

Based at the Daylesford Farm office until the opening of the Mill.

Competitive Salary

RESPONSIBILITIES

• Build the membership proposition from the ground up, including positioning, pricing, benefits and commercial strategy.
• Develop and grow the founding member community ahead of launch.
• Establish and lead a Founding Members' Committee.
• Select and implement the membership and CRM systems and supporting processes.
• Create a distinctive programme of cultural, social, wellness and lifestyle experiences.
• Build a strong network of partners, hosts, creatives and brands.
• Recruit and lead the membership and events team as the club develops.
• Own membership revenue, performance and growth, representing membership within the wider hotel project.

SKILLS YOU WILL BRING

• A must: 5 + years’ experience in membership, hospitality, luxury lifestyle, wellness, private members’ clubs or a similar premium environment.
• A well-established network and natural ability to build and nurture communities.
• A strong track record of growing and retaining membership communities.
• Commercial confidence, with experience owning revenue targets and budgets.
• A natural ability to build relationships and communities, alongside an established network of contacts.
• Experience creating events, cultural programmes or member experiences that drive engagement.
• Experience launching a membership proposition, CRM or membership platform would be highly desirable.
• Strong leadership and stakeholder management skills.
• Excellent organisation and the ability to balance an established operation with a new-build project.
• Energy, warmth and a genuine passion for people, culture, wellness and hospitality.
• A strong understanding of and alignment with the Bamford ethos and values.
• Most importantly, you will be someone who loves bringing people together confident, curious, commercially minded and excited by the opportunity to shape two very different membership communities.
• PERKS AND BENEFITS

Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one, including:

• Purchase your lunch at any of our Farm shops (food to go or retail) and receive 50% off, up to the value of £20.
• Shop all other products at our Farm shops and retail stores including clothing, home, garden, food and drink at 30% off, in store and online.
• Visit any of our Daylesford Restaurants and receive 30% off, or any of our Pubs and received 10% off, for yourself and up to five guests.
• Book any of our wellness classes, treatments, services or courses at
• the Daylesford cookery school with 30% off for all employees.
• Receive 60% off all Bamford skincare and 30% off apparel in-store and online.
• Enjoy 40% off all bath, body & home fragrance products from both Daylesford Organic & Bamford, in store and online.
• Mental Health Support: 24-hour access to our Employee Assistance Programme through Help@Hand
• Padel Discount: (Cotswolds)
• Nationwide Gym Discounts: Various nationwide gym discounts available through Help@Hand such as PureGym and The Gym Group
• Local Gym Discounts (Cotswolds Area)
• Wellbeing modules: to provide practical support and advice for your wellbeing
• Electric Car Scheme: (subject to criteria, following probation)
• Volunteering Days: One paid day per year to volunteer with a charity of your choice
• Private Medical: Subsidised private medical insurance through Bupa
• Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us
• Life Assurance: Cover equivalent to one year of your annual salary
• Enhanced Family Leave Pay (T&C’s apply)
• Enhanced Company Sick Pay (T&C’s apply)
• Enhanced Holiday Pay (up to 33 days per annum including Bank Holidays, Pro-Rata)
• Refer a Friend Scheme-Earn up to £750 when you refer a friend to work with us (T&C’s apply)
• Flu Jabs (optional, available twice per annum)