Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

To lead the Maxis Center, focusing on delivering an unmatched customer experience. This role manages overall store performance, drives operational excellence, and develops the team to create a great service and high-performance culture.

Principal Accountabilities:

• Drive store performance to meet and exceed all sales and service KPIs.

• Lead, coach, and develop the store team to achieve targets and foster a positive culture.

• Manage all aspects of store operations, including inventory, cash management, and compliance.

• Execute sales and service strategies to enhance customer experience and drive revenue.

• Ensure strict adherence to all company SOPs, security policies, and audit requirements.

• Create an innovative and customer-centric environment in the store.

Requirements

• Bachelor’s degree in Business, Retail Management, or related field; fluent in English and Bahasa Malaysia

• 5+ years of experience in retail operations, sales leadership, or customer service management

• Proven ability to drive sales and service KPIs, revenue growth, and customer experience excellence

• Strong people management skills with experience in coaching, developing teams, and building a high‑performance service culture

• Solid operational management skills including inventory, cash handling, compliance, SOPs, audits, and security adherence

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.