Global Blue

Head of Marketing & CVC

Global Blue  •  Düsseldorf, DE (Onsite)  •  4 days ago
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Job Description

Responsibilities

  • Drive revenue growth through the direct sales and promotion of the GB Marketing portfolio (Digital, Print, Consulting, Brand Visibility), with shared accountability for turnover targets and performance tracking
  • Partner closely with Sales by coaching teams, leading joint customer engagements, and directly managing key marketing clients and priority accounts using a consulting‑led value creation approach
  • Develop and execute standard and ad‑hoc digital campaigns, and manage media and print distribution channels in collaboration with central Media teams
  • Build, manage, and expand strategic partnerships (e.g. shopping malls, associations, tourism and hospitality ecosystems) to unlock new commercial opportunities
  • Manage marketing tools, including the marketing products booking platform, and oversee marketing products, advertising, and promotion budgets with clear governance and reporting
  • Conduct competitive benchmarking and market analysis to inform positioning, offer development, and go‑to‑market strategies
  • Ensure brand guideline consistency across all communications and oversee in‑store sales material updates.
  • Enable Sales and Refunding teams with high‑impact sales decks, training programs, and locally adapted tools, thereby maintaining a consistent training strategy and actively monitoring the marketing offer in market.
  • Proactively lead internal and external communication plans and maintain continuous feedback loops with Product teams to support ongoing improvement and innovation

Main KPI’s

  • Marketing products turnover
  • Value and volume of new marketing product deals signed
  • Adherence to corporate standards with no identified deviations
  • Coverage and performance of digital communications, including number of campaigns, emails sent, open and click‑through rates, and quality and impact of written communications
  • PR effectiveness measured through media coverage, media impressions, and event or activation attendance
  • Number and quality of CVC cases delivered for key customers

Skills & Competencies

  • Strong team player with experience working in international and cross‑cultural environments, ideally with first leadership experience
  • Solid business intelligence skills with advanced Excel proficiency and strong analytical capabilities
  • Strong knowledge of CRM systems, including lead acquisition, nurturing, email marketing, and loyalty programs
  • Excellent presentation skills with the ability to convey complex ideas clearly and persuasively
  • Strong consultative selling skills focused on understanding customer needs and delivering value‑driven solutions
  • Full professional fluency in English required
  • Ability to transform data into actionable insights and compelling narratives

Qualifications and education requirements

  • University degree in Marketing, Business or a similar relevant field or comparable technical qualification
  • Minimum of 5 years of proven success in selling marketing products, ideally within a digital, media, or publishing agency environment, or in marketing consulting
  • Strong experience collaborating with and managing external partners and vendors mandatory
  • Strong hands‑on experience with online media and digital marketing solutions of advantage
  • Strong experience collaborating with and managing external partners and vendors mandatory
  • Demonstrated experience working effectively within a matrix organization of advantage
Global Blue

About Global Blue

At Global Blue, a Shift4 Payments company, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance.

With over 40 years of expertise, we pioneered Tax Free Shopping and expanded into Payments and Post-Purchase solutions. As a business partner for the shopping journey, we support retailers in over 41 million Tax Free Shopping transactions each year and help payment partners elevate the experience of more than 64 million transactions worldwide. Our post-purchase solutions serve more than 52 million e-commerce shoppers.

Listed on the New York Stock Exchange, we generated €33bn Sales in Store and €508M revenue in FY 2024/25. Our diverse community of over 2,000 employees represents more than 80 nationalities across 53 countries.

At Global Blue, we cultivate a culture of empowerment, collaboration, and innovation. Together, we strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Signy-Avenex, CH
Year Founded
1980
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