Job Description

A personal note from Roger Hattam, Chief Commercial Officer:

Thank you for considering a career with Triodos Bank UK. I genuinely believe we are at one of the most exciting points in our journey. For over 40 years, Triodos has demonstrated that banking can be a powerful force for positive social, environmental and cultural change.

Today, the opportunity ahead of us is even greater. More people than ever are looking for ways to align their money with their values, and we believe Triodos has a unique and compelling story to tell. We are entering a new phase of growth, focused on increasing awareness of our brand, sharing the impact created by our customers and investments more widely, and strengthening our position as the UK's leading impact bank.

What excites me most is that this growth is not about becoming bigger for its own sake. It is about extending our influence, helping more people use their money consciously, and proving that banking can deliver positive impact alongside commercial success.

The people who thrive at Triodos are those who combine capability with conviction. People who are ambitious, collaborative and motivated by the opportunity to make a meaningful difference through their work. If that sounds like you, I would encourage you to apply.

This is a rare opportunity to join an organisation with a clear sense of purpose and a genuine ambition to shape the future of banking in the UK. I hope you'll consider becoming part of that journey.

Head of Marketing

Location: Bristol (hybrid working)

Reporting to: Chief Commercial Officer, Triodos Bank UK

About Triodos Bank

Triodos Bank is a leading expert in sustainable banking. Our mission is to make money work for positive change by financing organisations and initiatives that create positive social, environmental and cultural impact. We are transparent about the organisations we finance, so customers can see how their money supports positive change for people and the planet.

Purpose

As Head of Marketing at Triodos Bank UK, you will lead the UK marketing strategy and team, championing our mission to make money work for positive change and showing how banking can be done differently. You will drive customer acquisition, engagement and relationship growth across personal and business banking, while ensuring the values, impact and distinctiveness of Triodos are reflected in every customer experience and communication.

You will ensure that marketing at Triodos is insight-led, measurable and fully aligned with both our UK business plan and Triodos Group brand standards. This role is certified under the Senior Managers & Certification Regime, reflecting its strategic significance and responsibility for customer outcomes.

Key Responsibilities

Leadership & People

• Set clear strategic direction for the UK marketing function, shaping annual priorities and plans in line with the bank’s purpose.
• Inspire, coach and develop the marketing team, fostering an inclusive, collaborative and high-performing culture.
• As part of the UK CCO leadership team, act as the senior marketing adviser to the CCO, CEO and Board, providing clear recommendations and constructive challenge.

Strategy & Delivery

• Lead the development and delivery of integrated marketing strategies that drive customer growth, retention and brand value, always with a focus on sustainable banking and positive impact.
• Champion the translation of Triodos Bank’s mission, impact and values into compelling customer propositions, experiences and communications that build trust, advocacy and long-term customer relationships.
• Oversee multi-channel marketing across digital, direct, content, partnerships and media, ensuring all activity is accurate, on-brand and effective.
• Balance short-term commercial objectives with long-term brand building and customer trust.

Governance & Performance

• Own the marketing budget, ensuring robust financial planning, value for money and delivery of measurable results.
• Ensure all marketing activity meets regulatory, compliance and brand standards, especially FCA, Consumer Duty and data protection requirements.
• Maintain effective governance, performance reporting and risk management frameworks for all marketing activity.

Collaboration & Innovation

• Lead the evolution of marketing capabilities, data, technology, automation and ways of working, ensuring the function is equipped to meet changing customer expectations, business priorities and future growth opportunities.
• Build strong relationships with internal and external partners, including Triodos Group colleagues, agencies and strategic partners.
• Contribute marketing expertise to strategic projects, proposition development and the continuous improvement of the customer experience.

Regulatory & Conduct Requirements

• Ensure all marketing activity is fair, clear and not misleading, and fully compliant with FCA, Consumer Duty, sustainability claims and data protection standards.
• Maintain certification requirements and demonstrate ongoing competence, capability and ethical conduct in line with Triodos’ commitments.

Required Experience & Skills

• Significant progressive marketing experience, with substantial leadership at senior level.
• Proven ability to deliver marketing strategies that support commercial growth, customer engagement and brand development.
• Experience in financial services or a regulated, customer-focused sector is highly desirable.
• Strong commercial and financial management skills, including ownership of significant budgets and ROI evaluation.
• Demonstrated ability to use customer insight, data and performance metrics to inform strategy and decision-making.
• Excellent stakeholder management and communication skills, with experience advising executive and board-level audiences.
• Demonstrated commitment to sustainability, ethical finance and the values of Triodos Bank.
• Degree-level education or equivalent professional experience; CIM or Chartered Marketer status is desirable.

Knowledge, Skills & Behaviours

• Strategic thinker, commercially astute and mission-led.
• Customer-focused and evidence-based, with sound judgement and prioritisation skills.
• Empowering leader who builds capability and drives accountability.
• Leads with authenticity, self-awareness and care, creating an environment where co-workers can thrive, challenge constructively and contribute to shared success.
• Collaborative, resilient and effective across boundaries and through change.
• Exemplifies integrity and ethical conduct in all activities.

What We Offer:

Total package: up to £95,000, depending on experience, plus a comprehensive, largely non-contributory benefits package.

Our Commitment to Inclusion

At Triodos Bank, we are committed to building a diverse and inclusive organisation. We particularly welcome applications from underrepresented groups and neurodiverse candidates, and we value different career paths and lived experiences.

Please apply as soon as possible if this opportunity is of interest, as we reserve the right to close the vacancy once sufficient applications are received.

Closing Date: 4th November 2026