Job Description

Head of Mall Operations & Facilities
Our client is a large-scale physical retail mall managed like a startup as it reinvents and reborns into an entirely new concept. They have redefined their retail with a "Fit by Day, Fun by Night" concept, offering a unique blend of stores, restaurants, and fitness establishments in a sprawling 180,000 sqm space.

We're looking for a Head of Mall Operations & Facilities to oversee the smooth functioning of our facilities and provide a safe and comfortable environment for our customers. This role requires a seasoned professional with experience in property management, facilities maintenance, and operations management. The ideal candidate will have a passion for delivering exceptional customer service and a demonstrated ability to lead a team of dedicated professionals. If you're ready to take on this exciting challenge, we welcome you to apply to join our dynamic team.

Responsibilities

• Manage and oversee the day-to-day operations of the shopping mall, ensuring smooth functioning of all facilities, services, and amenities

• Supervise the maintenance and upkeep of the mall's facilities, including common areas, parking lots, elevators, escalators, restrooms, and landscaping

• Implement and enforce safety and security protocols to ensure the well-being of visitors, tenants, and staff. Coordinate with security personnel and emergency response teams to handle any incidents effectively

• Serve as the primary point of contact for tenants, addressing their concerns, resolving disputes, and ensuring compliance with lease agreements and mall policies

• Develop and manage budgets for operations and maintenance activities. Monitor expenses, negotiate contracts with vendors, and identify cost-saving opportunities without compromising quality or service standards

• Maintain high standards of customer service and satisfaction by addressing feedback, implementing improvements, and organizing events or promotions to enhance the overall shopping experience

• Ensure compliance with local regulations, building codes, health and safety standards, and environmental regulations relevant to mall operations and facilities management

• Lead and motivate a team of operations and facilities management professionals, providing guidance, training, and support to ensure optimal performance and efficiency

Qualifications

• Bachelor's degree in business administration, facilities management, engineering, or a related field. A master's degree or professional certification in facilities management is desirable

• Minimum of 5-7 years of experience in facilities management, property management, or related roles, preferably in a retail or commercial real estate environment

• Demonstrated experience in managing a diverse team, overseeing operations, and ensuring compliance with regulatory requirements

• Strong leadership and managerial skills with the ability to inspire and motivate teams, delegate tasks effectively, and foster a positive and collaborative work environment

• Comprehensive understanding of building systems, maintenance practices, and facilities management best practices. Familiarity with HVAC, plumbing, electrical systems, and fire safety protocols is essential

• Excellent problem-solving and decision-making skills to address operational challenges, resolve conflicts, and implement effective solutions in a dynamic environment

• Exceptional communication and interpersonal skills to interact with tenants, vendors, contractors, and internal stakeholders effectively. Ability to convey complex information clearly and concisely

• Strong financial acumen with experience in budget development, expense management, and cost control measures. Ability to analyze financial data, identify trends, and make informed decisions to optimize resource allocation

• Dedication to delivering excellent customer service and enhancing the overall shopping experience for visitors and tenants alike. Ability to anticipate customer needs and respond proactively to meet their expectations