Job Description

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank
Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Head of Life Operations.

In this role you will:

• Define and deliver the end-to-end Life Insurance Operations strategy and business plan, aligned to business goals, regulatory expectations, and customer outcomes.
• Lead the Life Operations transformation agenda by identifying, prioritising, and delivering strategic change with clear governance, milestones, and measurable benefits (service, cost, risk, productivity).
• Provide strong people leadership for the Life Operations function, setting direction, performance expectations, and a high-performing culture with robust operational governance.
• Drive operational excellence by improving performance, simplifying processes, strengthening controls, and embedding a customer-first mindset in service delivery.
• Own supplier/service provider management, monitoring performance against SLAs, reporting outcomes, and escalating/remediating issues where required.
• Partner with Transformation and IT to design and implement the target operating model (TOM), enabling scalable digital operations, automation, and straight-through processing.
• Maintain and continuously improve operational policies, procedures, and workflows to ensure they’re current, efficient, well-controlled, and fit for purpose.
• Deliver transparent management information (MI) and performance reporting, while collaborating cross-functionally to improve end-to-end journeys and ensure regulatory/internal compliance and audit readiness.

To be successful you will need:

• Extensive operations experience in the new business and/or policy servicing area of a significant Life insurance business; Industry knowledge, with particular strengths in Insurance operations, systems and organisation
• Well-developed strategic, business, and decision-making skills. Have large project experience and in-depth understanding of performance metrics and financial measures for Insurance operations
• Track record of leading process re-engineering and change management, with the ability to seek out improvements to existing processes, consistent with industry best practice
• In-depth understanding of performance metrics and financial measures for Insurance operations; Track record of working in a matrix organisation, similar to that in HSBC
• Sound understanding of distribution partners and market, for example branch network, customer segments, products offered and competitive market
• Excellent communication skills and ability to manage multiple (internal and external) stakeholders. Strong managerial, interpersonal and leadership skills. Strong sense of risk management

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Life (Singapore) Pte. Ltd.

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