About us – we are a challenger bank in Southeast Europe and a regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focused approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania.
We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?
We’re looking for a Head of Lending to lead and scale our fully digital consumer lending portfolio. This is a senior, high-impact role with end-to-end ownership of product performance, profitability, customer experience, and regulatory compliance. In this position will act as the business owner for Digital GPL, shaping and executing commercial strategy, pricing, and roadmap execution, while optimizing the full digital lending journey from acquisition to repayment.
Key responsibilities include:
Own and drive Digital GPL P&L, revenue growth, pricing strategy, and cost efficiency.
Define and execute the commercial strategy, product vision, roadmap, business value of product changes in line with tbi Global and Local Business Frameworks and a clear measurable action plan
Constantly monitor product performance metrics and optimize performance across the full digital funnel using data, analytics, problem-solving and experimentation
Lead continuous improvement of customer experience, lifecycle management, retention, and cross-sell
Ensure full regulatory compliance (GDPR, AML/CTF) of the business
Pro-actively work cross-functionally with local and global Business, Product, Risk, Legal, Finance, Marketing, and Operations teams to ensure alignment and effective execution
What we’re looking for:
Bachelor’s degree in Economics, Business, Engineering, or a related field (Master’s degree preferred)
Proven experience in digital lending, consumer finance, fintech, or banking
Proven success in product ownership, digital product scaling, or P&L management
Open to effectively work within matrix organization
Strong commercial, analytical and problem solving mindset with the ability to turn data into action
Experience working cross-functionally in fast-paced, regulated environments
Excellent communication and stakeholder management skills, including senior leadership
High levels of ownership, accountability, integrity, and professional maturity
Native Greek and fluent English
Join a digital-first challenger bank and play a key role in shaping the future of digital lending in Greece
If this sounds like something you’d be interested in, we'd love to hear from you!
To apply for this position, please send us your CV in English.
Your candidacy shall be treated confidentially in accordance with the GDPR. Only shortlisted candidates will be contacted for interview.
𝐭𝐛𝐢 bank is a mobile-first challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. It focuses on helping merchants to grow their business as well as providing consumers with financial products and services that make their lives easier. Currently operates in Bulgaria, Romania, Greece, Germany, and Lithuania. Through various digital channels and trusted partnerships with over 32,000 merchant stores, 𝐭𝐛𝐢 has a customer base of 2,4 million clients and issued over 1,000,000 loans in 2024. Its business model and customer-focused approach resulted in becoming the most profitable and efficient bank in Bulgaria (Capital's ranking K10, 2024).
