Job Description

This is Fieldfisher X

Legal complexity is growing rapidly – with increasing regulation and data volumes, people, businesses, and public institutions need new legal solutions to navigate this evolving landscape.

At fieldfisher X, we design and deliver scalable legal services. We’re changing how legal services are delivered – and who delivers them. A cross-functional team of data scientists, process and product experts, legal engineers, and lawyers work together to fulfil our role as an independent pillar of the legal system in Germany. We combine the capabilities of a global law firm with the entrepreneurial spirit of a startup and the technology of the 21st century.

We’re looking for pioneers who want to help us build the law firm of the future.

What You Will Gain

• A dynamic work environment between a global law firm and a tech-driven startup
• Continuous opportunities to grow and shape a digital-first legal business
• Monthly team activities like escape rooms, go-karting, and game nights with pizza and drinks
• 30 vacation days per year
• Access to fieldfisher X’s corporate benefits program
• A collaborative, knowledge-sharing culture

Your Role

We are seeking a senior operations and legal project management leader to drive excellence in service delivery across Fieldfisher X and the wider Fieldfisher network. This strategic hybrid role blends operational leadership, legal project management expertise, team development, and innovation management.

As the Head of Operations & Project Management, you will lead and develop Fieldfisher X’s operations team while guiding a global group of legal project managers. You will play a central role in shaping scalable processes, embedding legal technology, and delivering measurable value to partners and clients. This includes hands‑on involvement in complex, multi‑jurisdictional matters, ensuring efficiency, clarity, and high‑quality outcomes.

The ideal candidate combines legal industry insight with strong process management, people leadership, and a passion for innovative, technology‑enabled service delivery.

Key Responsibilities

1. Operational Strategy & Execution

• Design and implement scalable operational frameworks aligned with Fieldfisher X’s innovation‑driven service model.
• Lead cross‑functional initiatives to improve efficiency, quality, and client satisfaction
• Collaborate closely with the Head of Data & Technology and the AI Director to ensure tool alignment and data‑driven decision‑making.
• Collaborate with leadership to define performance metrics and management dashboards.
• Ensure operational compliance with internal policies and regulatory requirements.
• Support business planning and profitability tracking for existing and emerging services.

2. Team Leadership & Development

• Lead, mentor, and build a high‑performing team of operations and legal project management professionals.
• Establish team standards, quality frameworks, and best practices for project delivery.
• Design and deliver training programs on project management methodologies, legal operations, and process optimization.
• Foster a culture of collaboration, continuous improvement, and agile working.
• Lead Recruitment and onboarding for operations and project management roles.

3. Legal Project & Program Management

• Oversee complex, multi‑jurisdictional and high‑value projects requiring structured project management approaches.
• Define project scopes, resourcing models, budgets, timelines, risks, and reporting structures.
• Drive adoption of project management tools, templates, and methodologies across practice groups.
• Establish KPIs and reporting mechanisms to measure delivery efficiency and client satisfaction.
• Identify opportunities for process optimisation, automation, and standardisation across legal workflows.

Qualifications

Experience & Background

• Significant project management experience, including extensive experience in legal operations or professional services.
• Proven track record leading teams and managing complex cross‑functional projects.
• Experience collaborating with law firm partners and senior lawyers on strategic matters is a plus.
• Strong understanding of legal service delivery, client expectations, and law firm operational dynamics is highly desirable.

Technical Skills

• Advanced proficiency with project management tools (ideally Asana).
• Strong financial and analytical acumen, including budgeting and forecasting.
• Experience with legal technology platforms (document automation, AI tools, matter management systems).
• Ability to generate meaningful insights through dashboards, data visualisation, and analytics is highly desirable.
• Certifications such as PMP, PRINCE2, Six Sigma (Black Belt preferred), BPMN or equivalent are highly desirable.

Core Competencies

• Inspirational leadership with the ability to influence without formal authority.
• Strategic thinker with strong business judgment and operational problem‑solving skills.
• Excellent communication skills—credible with senior stakeholders and clients.
• High cultural intelligence and ability to work effectively with global teams.
• Adaptability and resilience in a fast‑paced, evolving environment.
• A strongly client‑centric mindset with a commitment to excellence.