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  Develop and execute a group-wide Learning & Development strategy aligned to organisational growth objectives.
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  Build structured learning pathways across operational, supervisory, and management roles.
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  Design competency frameworks that support career progression and leadership readiness.
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  Align learning initiatives with operational performance requirements and future business needs.
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  Establish scalable learning models that support rapid business expansion.

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  Oversee the delivery of onboarding, operational skills, compliance, and leadership development programmes.
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  Ensure consistent training standards and execution across all restaurant locations.
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  Drive operational readiness for new store openings through structured training interventions.
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  Monitor training effectiveness and implement continuous improvements.
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  Ensure learning delivery supports operational efficiency, customer experience, and service excellence.

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  Lead and manage the Learning & Development function, including:
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  Training Administration
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  Content & Programme Design
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  Management Trainers
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  Skills Trainers
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  Early Talent Pipelines
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  Build a coaching-led culture focused on capability development and operational excellence.
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  Mentor and develop internal training teams to improve delivery quality and consistency.
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  Drive accountability and performance within the L&D department.

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  Oversee the development and standardisation of training content and learning materials.
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  Ensure all learning content is operationally relevant, scalable, and aligned to business standards.
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  Support the digitisation of learning content and blended learning methodologies.
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  Ensure learning interventions remain current, engaging, and commercially effective.
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  Collaborate with operational leadership to identify training gaps and capability requirements.

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  Partner with Performance & Talent teams to strengthen leadership pipelines across the business.
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  Support succession planning initiatives and Individual Development Plans (IDPs).
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  Build development programmes that accelerate internal growth and promotion readiness.
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  Contribute to long-term workforce capability planning.

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  Align training interventions to operational KPIs including:
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  Labour productivity
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  Audit and compliance outcomes
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  Customer experience metrics
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  Operational consistency
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  Management capability
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  Use learning initiatives to improve operational execution and business performance.
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  Support restaurant leadership teams through targeted capability interventions.

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  Manage learning systems, reporting structures, and training tracking processes.
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  Provide Exco and operational leadership with training insights and performance analytics.
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  Monitor training completion rates, competency progression, and capability outcomes.
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  Use data-driven insights to improve learning effectiveness and operational performance.
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  Build scalable training infrastructure to support ongoing expansion and new store openings.
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  Ensure learning capability evolves alongside business growth requirements.
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  Support high-volume operational environments through agile and practical training solutions.

Requirements

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  Applicable tertiary qualification essential.
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  L&D / ETDP qualification essential.
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  Alternatively: CIPD Level 5 or 7 or CPTD (ATD) with exposure to QCTO/SETA environments
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  Minimum 7–10 years’ experience within Learning & Development.
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  Proven experience leading multi-site training teams.
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  Strong digital Learning & Development capability.
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  Experience within QSR, retail, FMCG, hospitality, or other high-volume operational environments essential.
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  Proven track record building scalable leadership pipelines and operational capability frameworks.
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  Valid driver’s license and willingness to travel between sites if required.

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  Execution Discipline
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  Strong focus on practical implementation and measurable delivery.
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  Ability to move strategy into operational execution effectively
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  Strong understanding of operational environments and business realities.
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  Ability to develop training solutions that improve operational performance.
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  Uses reporting, analytics, and business insights to improve capability outcomes.
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  Influence & Stakeholder Management.
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  Strong ability to influence across Operations, HR, and Executive leadership teams.
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  Excellent communication and relationship-building skills.
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  Commercial Mindset
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  Understands the commercial impact of capability development on operational performance and growth.

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  Leadership pipeline readiness.
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  Training completion rates.
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  Time-to-competency.
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  Operational performance improvements.
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  Training quality and consistency.
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  New store readiness and onboarding success.
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  Internal promotion and succession metrics.