Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 170 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
We are looking for a Head of Landlord Relations to join us in our Manchester office. This is an opportunity to shape an exceptional experience for our landlords, building strong, lasting relationships that help them get the very best from our service.
You’ll play a key role in retaining and growing our managed portfolio by engaging proactively with landlords, understanding their ambitions, strengthening confidence in our service and turning feedback into meaningful improvements. You’ll also help our teams deliver consistently excellent service, exceed expectations and make Thornley Groves the go-to agent when landlords want to let and manage their property.
This role offers a basic salary of up to £40,000 + commission (£55,000 OTE)
Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.
Learning & Development – We’ll support your professional growth with funded qualifications and over 90 in house training programmes.
Holidays & Enhanced Leave – Up to 28 days’ holiday plus bank holidays, your birthday off, the option to buy extra days, and enhanced family friendly leave (Neonatal, maternity, paternity, adoption & IVF).
Lifestyle Perks – Cycle2Work scheme, Smart Tech scheme for the latest gadgets, and celebrations for long service.
Security & Support – Life assurance cover to protect your loved ones.
At Thornley Groves, diversity and inclusion are at the heart of what we do. We welcome applicants from all backgrounds, nationalities, abilities, and perspectives.
We’re also committed to ensuring an inclusive and accessible recruitment process. If you require any adjustments or support during the application or interview stage, just let us know — we’ll be happy to help.
Join us and experience a workplace that truly values you.
As the UK’s leading network of Lettings and Sales agents, we know property.
From Aberdeen to Brighton, our property knowledge and expertise stretches to wherever you are. Our team consists of the sharpest industry minds, coupled with decades of local knowledge. With industry leading technology and extensive market data, we harness our collective wisdom to help customers and clients make smarter property decisions.
Acquisition is at the heart of what we do. We have ambitious growth plans and are looking to acquire larger agencies to act as a ‘hub’ for new locations as well as high quality businesses to complement our existing network.
Completing 40 acquisitions since 2021, our processes are well-established. We make selling your business easy, supporting you at every stage and welcoming your people into our team. Our people are central to our business, and alongside plenty of career opportunities, we invest in the tools and training needed to deliver the best customer experience, impressive results, and help clients make better property decisions.
For private, corporate and institutional investors, our specialist and qualified teams are on hand, offering data led insight on all aspects of the residential property market, delivering the best advice for investment, and access to our tailored property services. Through our expertise, proven growth strategy and stable business, you’ll be making a secure investment for the future with Lomond.
Get in touch today to start a thriving partnership or to join our growing group.
