Job Description

Step into a leadership role where your passion for client service and innovation will shape the future of payments. You will have the opportunity to mentor a talented team, build lasting client relationships, and drive impactful change. Join a collaborative environment that values your expertise, encourages growth, and empowers you to make a difference. Your skills and dedication will help us deliver world-class service and unlock new opportunities for career advancement.

As Head of Japan Payments Client Service – Vice President within the Client Onboarding and Service team, you will lead a dynamic group dedicated to delivering exceptional client experiences. You will drive the service strategy, implement tailored solutions, and foster a culture of continuous improvement. You will collaborate with cross-functional partners and represent client services in regional initiatives. Your leadership will help us maintain high standards, adapt to evolving client needs, and strengthen our position as a trusted partner.

You will work closely with corporate and financial institution clients, ensuring their needs are met with efficiency and quality. Your role includes mentoring team members for future leadership, building a control mindset, and identifying opportunities for product enhancement. You will be the face of the Tokyo branch in regional and global initiatives, driving process improvements and supporting business growth. This is your chance to lead transformation and make a meaningful impact in a fast-paced, innovative environment.

Job responsibilities

• Lead the service team across client segments, including corporate and financial institutions
• Review and enhance the service model to meet evolving client needs
• Mentor and develop team members for future leadership roles
• Build a control mindset and strengthen existing controls within the team
• Manage client relationships and deepen engagement
• Represent client services in local and regional meetings, sharing key takeaways
• Educate and coach team members, supporting successful onboarding
• Monitor and work towards key performance indicators, taking corrective action as needed
• Act as the single point of contact for client escalations and partner with internal teams to resolve issues
• Manage team activities and identify ways to improve efficiency and client solutions
• Identify opportunities for product development, enhancement, and process improvements

Required qualifications, capabilities, and skills

• Minimum 15 years of banking experience with 5 years of managerial responsibility
• Strong understanding of Japan regulatory landscape, local clearing systems, and cultural nuances
• Ability to work with multiple internal stakeholders, including sales, operations, compliance, product, and technology
• Engage regional teams as needed to meet client requirements
• Business proficiency in English and Japanese
• Demonstrate attention to detail and accuracy
• Show adaptability, flexibility, and partnership skills
• Drive change and motivate the team continuously

Preferred qualifications, capabilities, and skills

• Thorough understanding of payments solutions and tools
• Demonstrate ability to multitask and prioritize effectively
• Work towards deadlines with strong time management skills
• Show cultural sensitivity and awareness
• Be a team player with passion for driving initiatives and change

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.