Job Description

Head of IT Operations and Service Delivery

Salary: Competitive
Location: Hybrid/Flexible
Contract: Permanent - Full time

We Make Health Happen

At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. Technology plays a vital role in making that happen, and we're looking for a Head of IT Operations and Service Delivery to help shape the future of our technology services.

This is a high-impact leadership role where you'll lead the delivery of IT operations across a complex healthcare environment, ensuring our systems, services and infrastructure support exceptional patient care and colleague experiences.

Key Responsibilities

• Lead the IT Operations and Service Delivery strategy for our Dental business

• Oversee IT infrastructure including cloud platforms, networks, telephony, end-user computing and on-premise systems.

• Ensure availability, performance, security and resilience of systems.

• Lead disaster recovery and business continuity activities.

• Own and improve the IT Service Management framework.

• Lead Service Desk, Application Support and Major Incident Management teams.

• Manage supplier relationships and contracts.

• Lead, coach and develop a high-performing team.

What are we looking for:

• Proven experience in a senior IT leadership role within a complex, multi-site environment (healthcare or service industry preferred).

• A strong background in IT infrastructure, cloud technologies (especially Microsoft Azure), and service management.

• Demonstratable success in leading large teams and managing third-party vendors.

• Deep understanding of ITIL frameworks (v3 or v4 certification preferred).

• Experience with regulatory compliance in healthcare or similarly regulated industries.

• Degree in Computer Science, Information Technology, or related field (or equivalent experience).

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

In this role you will receive the following benefits and more:

• Competitive salary

• Annual bonus opportunity

• Private medical insurance

• Enhanced pension contributions

• Life assurance

• 25 days annual leave plus bank holidays

Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Locations:

Angel Court, London, Bupa Place, Health Assurance, Bristol, Staines - Willow House