Own and oversee enterprise network operations, including:
Core, aggregation, access, and data center networks
LAN, WAN, SD-WAN, Internet, DC interconnects
Ensure high availability, performance, capacity, and scalability of all networks.
Define and enforce network standards, architectures, and operational procedures
Lead network modernization initiatives (SDN, automation, IPv6, cloud connectivity).
2. Service Monitoring
Ensure monitoring of all service components, timely, detection, and response.
Ensure effective incident response, resolution, and post‑incident root cause analysis.
Define and monitor security use cases, playbooks, and response SLAs
3. Service Operation (Incident, Problem & Change Management)
Act as the single executive owner for:
Major network or security incidents
Crisis management and executive communications
Chair Major Incident Reviews (MIR) and drive permanent remediation.
Ensure tight integration with ITSM processes (Incident, Problem, Change, Configuration).
Reduce repeat incidents and MTTR through analytics and improvement programs.
4. Governance, Risk & Compliance
Ensure alignment with ISO 27001, NIST, ITIL, and local regulatory requirements
Implement and maintain network & security controls aligned with risk appetite.
Support internal/external audits, regulatory reporting, and compliance assessments.
Own operational risk registers for network and security domains.
5. Service Levels & Performance Management
Define and manage SLAs, OLAs, and KPIs for network and security operations.
Ensure achievement of uptime, performance, latency, and security KPIs
Lead continuous service quality and customer experience improvement
6. Technology, Vendor & Budget Management
Own operational technology roadmap for network & security platforms.
Manage strategic vendors and system integrators (OEMs, MSSPs).
Control operational budgets, licenses, support contracts, and renewals.
Lead RFPs, vendor evaluations, and contract negotiations
7. People & Capability Development
Lead and mentor Network Operations and NOC/SOC teams
Build 24×7 shift models, succession plans, and skills development programs.
Promote a strong security‑first and availability‑focused culture
Academic Qualification
B.Sc in CSE / ECE / ETE
Job Experience Required
10-12 years of relevant experience with 5-6 years at a managerial role.
Must have WAF, ACI, GSLB, Secure Proxy, DNS-Sec, WLC, ISE experience
Required Capabilities
Basic Knowledge of GSM Technology & Architecture
Basic Knowledge of Transmission Design and Dimension
Sound knowledge of Information Security and IT Audit processes
Essential knowledge on:
-Cisco wireless routers and switching
-Networking
-Network Planning, designing
-IP Network Basics
-Wireless Communication
-Security services ACL, IPS, NG-SIEM, EDR,
-Cisco security product ASA, NG-IPS/IDS, FTD-Firepower Threat Defense
f5 WAF etc.
Hands on knowledge of Data Center Passive & Active networking especially on Cisco Platform
Banglalink Digital Communications is one of Bangladesh’s leading telecom and digital service providers, committed to transforming the way people connect, communicate, and innovate. As a subsidiary of VEON, Banglalink combines global expertise with a deep understanding of local needs to deliver cutting-edge services to millions of customers across the country.
Our Employer Value Proposition (EVP) is ‘Lead the Future’, and this is reflected in all levels of our organization. Our workplace is designed to inspire and empower individuals, creating an environment where ideas thrive, contributions are valued, and innovation flourishes. We encourage every team member to take initiative, explore new possibilities, and grow both personally and professionally in a fast-evolving digital landscape.
At Banglalink, we are committed to foster a supportive and inclusive culture that celebrates diversity and encourages collaboration. We actively create opportunities for all individuals to succeed, while our learning initiatives and digital upskilling programs, ensure our people are equipped to excel in their careers and shape the future.
Banglalink is a place where innovation, agility, and understanding come together to create meaningful impact. Join us and be part of a team that’s reshape the future of connectivity and digital transformation.
Launched in February 2005, with over 41 million subscribers over a decade, Banglalink was the catalyst in making mobile telephony an affordable option for consumers in Bangladesh. The initial success of Banglalink was based on a simple mission: “Bringing mobile telephony to the masses”.
Fueled with the strong core values of Customer-obsessed, Entrepreneurial, Innovative, Collaborative & Truthful, Banglalink is now working relentlessly to bring digital world to every customer to build a true digital Bangladesh, moving away from the traditional mobile operator to a tech company.
With customer experience being Banglalink’s core focus, digitalization has become a necessity to update the way customers engage, communicate, operate, and offer services from traditional way of business to Digital/Online.
Banglalink provides equal opportunities to employees and has always shown zero tolerance for any non-compliance activity. Banglalink’s HQ became the first certified Green Office by World Wide Fund for Nature (WWF) in Bangladesh. The company has relatively a flat organization which enables employees to collaborate and work closer across the organization.
Banglalink Digital Communications Limited is a fully owned company of Telecom Ventures Ltd. which is a 100% owned subsidiary of Global Telecom Holding. VEON owns 51.9% shares of global telecom holding following a business combination in April 2011, between VEON ltd. (then VimpelCom) and wind telecom s.p.a. VEON is a NASDAQ and Euronext Amsterdam-listed global provider of connectivity, with the ambition to lead the personal internet revolution for the 240 million+ customers it currently serves, and many others in the years to come. It offers services to customers in 12 markets including Russia, Italy, Algeria, Pakistan, Uzbekistan, Kazakhstan, Ukraine, Bangladesh, Kyrgyzstan, Tajikistan, Armenia and Georgia. VEON operates under the “Beeline”, “Kyivstar”, “WIND”, “Jazz”, “banglalink”, and “Djezzy” brands.
