Position Title: Head of IT Infrastructure and Operations Services
Location: Lahore (Full-time) On-Site
Own and operate the organization's IT and OT infrastructure, network, data center, and end-user service delivery environment to guarantee secure, reliable, and scalable technology operations across all manufacturing and corporate sites. Translate the CIO's enterprise architecture and digital transformation agenda into resilient day-to-day infrastructure and operational execution, ensuring uptime, performance, and service quality that support uninterrupted business and production continuity.
A. Infrastructure & Data Center Management
B. Network, Telecommunications & Connectivity
C. IT Service Delivery & End-User Operations
D. Backup, Disaster Recovery & IT/OT Resilience
E. Vendor, SLA & Contract Management (Infrastructure & Telecom)
Maintain 99.5% uptime across core infrastructure, data center, and network services, with defined performance baselines for compute, storage, and connectivity.
Sustain segregated, hardened IT and OT network architecture with zero unplanned production-impacting outages attributable to infrastructure or connectivity failure.
Achieve agreed service-desk SLAs (response/resolution times, first-contact resolution) across all sites, with continuous tracking via a standardized ITSM framework.
Maintain a tested and validated Backup and DR environment for all critical infrastructure and OT-linked systems, with recovery time/point objectives met in periodic drills.
Ensure 100% of infrastructure and telecom vendor contracts are governed by enforced SLAs, with infrastructure spend tracked against budget and optimized through structured vendor performance reviews.
Institutionalize standardized infrastructure provisioning, workplace services, and mobility solutions across all facilities, and ensure infrastructure blueprints are scalable to support expansion and machine-to-ERP connectivity needs.
Strong technical command of enterprise infrastructure, data center operations, network design, cloud operations, and IT/OT segregation principles, with hands-on experience in manufacturing or multi-site environments.
Demonstrated ability to run 24/7 operations, manage incidents and escalations under pressure, and drive root-cause resolution to prevent recurrence.
Proven capability to negotiate, manage, and enforce SLAs with telecom, cloud, and infrastructure vendors while balancing cost, performance, and risk.
Ability to lead infrastructure and support teams, coordinate closely with production, manufacturing, and corporate functions, and communicate operational status clearly to the CIO and stakeholders.
Founded in 2004 with a primary focus on executive search, HRSI expanded its services in 2009 with Human Resource Solutions Private Limited (HRSPL). As a leading HR service provider in Pakistan, we offer executive search, employee outsourcing, business process outsourcing, mass recruitment, pre-employment screening, employee outplacement, training, and more.
Based in Karachi with a regional office in Islamabad, our team of over 120 professionals serves over 200 clients globally and locally across 22 industries. We are affiliated with the Kilpatrick Group, a global executive search firm with offices in multiple countries.
