Job Description

APM Terminals

APM Terminals (APMT), a maritime terminal operator and core business unit of Maersk, operates one of the world’s most comprehensive port networks, which is uniquely positioned to help both shipping line- and landside customers grow their business and achieve better supply chain efficiency, flexibility and dependability to compete and win in world markets. The APMT team of 23,000 industry professionals across 42 countries and spanning five continents, is focused on providing customers with the most advanced terminal technology, equipment and operations in the industry across a network of +75 ports. In 2023, APM Terminals generated revenues 3.8 billion USD and carried out 40 million TEUs.

PURPOSE:

The Head of IT is responsible for leading the technology function across multiple terminals within Mexico, ensuring that technology strategy, digital capabilities, cybersecurity, and IT services support business growth, operational excellence, and organizational objectives. As a member of the local leadership team, the role partners closely with business leaders to drive innovation, optimize technology investments, and deliver secure, reliable, and scalable technology solutions that enable operational success.

Key Responsibilities

IT Strategy and Leadership

• Develop and execute the site's IT strategy, ensuring alignment with business priorities, operational requirements, and global technology standards.
• Serve as the senior technology advisor to business leadership on IT, cybersecurity, digital transformation, and innovation initiatives.
• Lead, coach, and develop a high-performing IT organisation, fostering a culture of accountability, collaboration, and continuous improvement.
• Drive adoption of new technologies and best practices that enhance operational efficiency, productivity, and customer experience.
• Build strong relationships with regional and global technology stakeholders to ensure alignment and effective execution of strategic initiatives.

Infrastructure and Technology Operations

• Ensure the availability, reliability, and performance of all IT infrastructure, networks, systems, and end-user services.
• Lead the planning, implementation, and lifecycle management of hardware, software, cloud, and infrastructure solutions.
• Establish and maintain robust business continuity, disaster recovery, and operational resilience capabilities.
• Oversee technology architecture and ensure solutions are scalable, secure, and fit for business needs.
• Monitor service performance and drive continuous improvements in operational support and service delivery.

Cybersecurity, Risk and Compliance

• Provide leadership and governance for information security, data protection, and cybersecurity initiatives.
• Ensure compliance with organizational policies, regulatory requirements, and industry standards.
• Identify, assess, and mitigate technology-related risks that could impact business operations.
• Lead incident response and recovery activities for cybersecurity and technology disruptions.
• Promote a strong security culture through awareness, education, and effective controls.

Digital Transformation and Project Delivery

• Lead strategic IT and digital transformation programmes that support business growth and operational excellence.
• Oversee the successful delivery of technology projects, ensuring objectives, timelines, budgets, and quality standards are achieved.
• Partner with business stakeholders to identify opportunities for process automation, data-driven decision making, and technology-enabled improvements.
• Drive change management and user adoption for new systems and capabilities.

Financial and Vendor Management

• Develop and manage the IT budget, ensuring effective utilization of resources and alignment with business priorities.
• Identify opportunities to optimize technology spending and improve cost efficiency.
• Manage relationships with technology vendors, contractors, and service providers.
• Negotiate contracts, service agreements, and licensing arrangements to maximize value and performance.
• Monitor vendor performance and ensure compliance with agreed service levels.

Service Delivery and User Experience

• Ensure delivery of high-quality IT support services across the organisation.
• Establish and monitor service metrics, KPIs, and SLAs to drive service excellence.
• Enhance the end-user technology experience through proactive support, process improvements, and modern workplace solutions.
• Ensure effective communication and collaboration between IT teams and business stakeholders.

Governance and Stakeholder Engagement

• Provide regular updates to local, regional, and global leadership on technology performance, risks, investments, and strategic initiatives.
• Establish strong governance processes to ensure effective prioritization and delivery of IT outcomes.
• Translate complex technical topics into clear business-focused recommendations and decisions.
• Represent IT in leadership forums and contribute to broader business planning and decision-making.

Qualifications and Experience

Education

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Master's degree in Technology, Business Administration, or a related discipline is preferred.

Experience

• 12+ years progressive leadership experience managing IT organisations and technology operations in complex, multinational environments.
• Proven experience leading infrastructure, cybersecurity, digital transformation, and enterprise technology initiatives.
• Demonstrated success managing large-scale technology projects, budgets, and vendor relationships.
• Experience supporting operationally intensive environments, such as ports, terminals, logistics, transportation, manufacturing, or industrial operations, is highly desirable.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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